Can we setup Webhelp desk to read only?

martian_monster

Hello Thwack -

We have a company that we acquired that was using the Solarwinds Web Help desk.  We have migrated the users out of that domain and will be utilizing ServiceNow for the helpdesk. Is there someway to flip the Web Helpdesk to read only?  Still trying to figure out if we need to keep it around but was curious if we could set the entire thing to read only for historical purposes.

Thanks!

Dave

pabely

Hi Dave, There is no read only mode.

You can disable End User Login via Setup > Clients > Options > Client Login = Unticked.

Deactivate unnecessary Technician accounts - Setup > General > License > Tech licensing.

Finally stop WHD from responding to linked Inbound E-Mail - Setup > E-Mail > Incoming Mail Accounts > E-Mail Account name > untick Enable E-Mail Account.

You might want to keep the system for historical accounting - we have ServiceNow customers who wished it had some Features of WHD and not requiring an army of Devs who log endless requests to changing this or that and costing a fortune in support fees!

Have you ever thought of keeping the WHD licenses active and moving them to another Department where ServiceNow would be total overkill? Many big companies have second tier HelpDesk systems on WHD just because of it's low cost especially if you already own licenses.