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Is there a way to create a report on request types that were changed by tech after a user submitted the ticket?
HI all, I need to limit ticket views to ONLY the assigned tech, with techs that work on the same request types and work in the same department. This would include not being able to search for tickets not assigned to the tech. Any ideas?
I just upgraded to the latest version of web help desk and it will not load the login page unless I run the. Bat file as an administrator. So I tried sending it to always run as administrator but the compatibility tab is not there . Any suggestions on what I can try, much appreciated.
I want to be able to post links directly to specific request types (in email or web pages). I see the URL doesn't change as I select request types and sub-types. Anyway to construct an URL that will go directly to a specific request?
Hi I am running Windows 2016 Server with WHD 12.6 When trying to run the upgrade installer for 12.7.1, the installation gets stuck on "Please wait - Webhelpdesk is being configured for your system. This may take a moment..." I left it 2hrs and nothing happened. Any ideas? thanks Martin
I'm trying to write a powershell script that will take in a list of Asset tags, and generate individual work orders for each of the assets. So far I've been able to get the following written: $ListOfAssests = get-content "ListOfAssets.txt" Foreach ($AssetID in $ListOfAssets) { # Get the WebHelpDesk ID for the Asset $WHDID…
Wondering if it's possible to set an alert on asset levels? So if we have 5 laptops available in assets and it goes to 4 can we set up an alert for that?
We have had many instances where sections of the ticket disappear when a Technician attempts to assign a Technician or enter a note. These issues do not happen with every ticket, they are very random. * When clicking on the New Note button, the notes section completely vanishes. It is not minimized, it simply cannot be…
The 12.7.1 release candidate build is now available in the customer portal for those customers wishing to deploy. Reminder, an RC is what has completed our internal testing and we believe is ready to go, but want to get feedback from users before we make generally available since we cannot duplicate every environment out…
I need to be able to restrict the Survey feature to ensure it only goes out to internal users, no external contacts as we do not allow any external users to interact with tickets other than raise and update by email. We have enabled a client field that is used for the Customer Identity on reporting. Can this be utilised as…
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