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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Count time in WHD
We turned off Count Time in our pending tickets yet according to reports it seems to still be counting. Is there another place that time is being tracked?
Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. * What other products you are using besides WHD for asset management? * Were you the one who chose and purchased those other tools? * Are there problems you would…
Reports
Is there a way to create a report on request types that were changed by tech after a user submitted the ticket?
Limit Ticket Viewing to Assigned Tech
HI all, I need to limit ticket views to ONLY the assigned tech, with techs that work on the same request types and work in the same department. This would include not being able to search for tickets not assigned to the tech. Any ideas?
Webhelpdesk issue
I just upgraded to the latest version of web help desk and it will not load the login page unless I run the. Bat file as an administrator. So I tried sending it to always run as administrator but the compatibility tab is not there . Any suggestions on what I can try, much appreciated.
Any way to link directly to a specific request type in WHD?
I want to be able to post links directly to specific request types (in email or web pages). I see the URL doesn't change as I select request types and sub-types. Anyway to construct an URL that will go directly to a specific request?
WHD 12.7.1 - Upgrade issues
Hi I am running Windows 2016 Server with WHD 12.6 When trying to run the upgrade installer for 12.7.1, the installation gets stuck on "Please wait - Webhelpdesk is being configured for your system. This may take a moment..." I left it 2hrs and nothing happened. Any ideas? thanks Martin
Powershell to bulk create new tickets in Webhelpdesk (WHD)
I'm trying to write a powershell script that will take in a list of Asset tags, and generate individual work orders for each of the assets. So far I've been able to get the following written: $ListOfAssests = get-content "ListOfAssets.txt" Foreach ($AssetID in $ListOfAssets) { # Get the WebHelpDesk ID for the Asset $WHDID…
Asset Alert - Inventory Level
Wondering if it's possible to set an alert on asset levels? So if we have 5 laptops available in assets and it goes to 4 can we set up an alert for that?
Ticket Sections Disappearing Randomly ???
We have had many instances where sections of the ticket disappear when a Technician attempts to assign a Technician or enter a note. These issues do not happen with every ticket, they are very random. * When clicking on the New Note button, the notes section completely vanishes. It is not minimized, it simply cannot be…