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Hi Since yesterday one of our techs ( as customer oder tech - role ) sometimes get following error-message, when he tries to send a notification-Mail by clicking the send-Button ( create new ticket ). Also he get sometimes no notification-Mail when e ticket escalates to him ( same error-message ). For the other 40 techs it…
Is there a way to un-merge a ticket from a group of merged tickets?
We noticed that when you create an faq that has multiples of the same list type, bullet or numbered, some of the code shows itself and will not go away. ex. The code below presents this once done editing: (With a numbered list, it is a "[o" instead.) * list 1 [u* list 2 [ul] [li]list 1[/li] [/ul] [ul] [li]list 2[/li] [/ul]…
Hi All, I have made my service catalogue something like this below. Incident>Access Control>Biometric Issues Incident>Access Control>Card Reader Issues Incident>Access Control>Face Recognition Issues. While reporting for status for each Request type. It is giving me till the sub-type request type. I need only the report…
I have struggled enough and need to ask for help. We have one customer so far that wants to approval all tickets before we address them. Only problem I have is when we setup either a client or location approver process, it doesn't limit to just their Company, but rather EVERY ticket created then requires approval. Please…
Has anyone been able to cleanly create a report of all tickets assigned to a tech during a specified time? I've been trying to do this, but the numbers are not correct because of the options not available in the report. Below are my report details: Row Category: Assigned Tech Column Category: Status Table Data :Tickets…
Hi Everyone, I have had a request to setup a dashboard for Web Help Desk that shows some simple statistics. The idea being that it will be displayed on a TV screen and everyone in the office can quickly see how many priority calls are logged, how many are outstanding, etc. I have been shown the widgets that display graphs,…
Having just updated to WHD 12.5, I have noticed the new Dashboard. While nice, the graphs are very large. Is there anyone to make them smaller (same size as in prior version of WHD)? I used to be able to see 9 tables on my screen, now I only see 3 complete and the tops of the next 3.
Hi, do any of you know what the Ticket Type field is called in the DB, and also in which table I can find it? I've just pulled together a report in SQL and managed to find everything I need except this one fundamental field. Any help much appreciated, thanks!
All trying to find a New Process for Asset management as we import everything manually. I still imagine that importing everything and taking information will still be a manual process at the beginning and I am okay with that. But later on down the road, i Find it Hard to keep assets updated especially when moving users to…
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