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Hello, Currently I have over 400 clients that are all showing as "inactive". I was wondering if there was an easier way to change these all back to active, as the admin, without having to do it manually for each client? Any help is greatly appreciated.
I have a Centos 7 VM that I am able to do the initial installation on BUT when ever I try to access the web link I get Something went wrong. Please contact SolarWinds support for assistance or review the Web Help Desk logs.
Hi all, i'm trying to update my assets information. I imported xls file but it created another asset with the same serial number and it didn't update existing asset. I used option "Sync based on" "Serial number", but it doesn't seem to work. version 12.7.2 Can you help me please? thank you. bye
Why do we still have no way to change the color-scheme/skins for the Tech-side of the Dashboard?
Hi Since yesterday one of our techs ( as customer oder tech - role ) sometimes get following error-message, when he tries to send a notification-Mail by clicking the send-Button ( create new ticket ). Also he get sometimes no notification-Mail when e ticket escalates to him ( same error-message ). For the other 40 techs it…
Is there a way to un-merge a ticket from a group of merged tickets?
We noticed that when you create an faq that has multiples of the same list type, bullet or numbered, some of the code shows itself and will not go away. ex. The code below presents this once done editing: (With a numbered list, it is a "[o" instead.) * list 1 [u* list 2 [ul] [li]list 1[/li] [/ul] [ul] [li]list 2[/li] [/ul]…
Hi All, I have made my service catalogue something like this below. Incident>Access Control>Biometric Issues Incident>Access Control>Card Reader Issues Incident>Access Control>Face Recognition Issues. While reporting for status for each Request type. It is giving me till the sub-type request type. I need only the report…
I have struggled enough and need to ask for help. We have one customer so far that wants to approval all tickets before we address them. Only problem I have is when we setup either a client or location approver process, it doesn't limit to just their Company, but rather EVERY ticket created then requires approval. Please…
Has anyone been able to cleanly create a report of all tickets assigned to a tech during a specified time? I've been trying to do this, but the numbers are not correct because of the options not available in the report. Below are my report details: Row Category: Assigned Tech Column Category: Status Table Data :Tickets…
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