Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Un Merge tickets

Clintd

Is there a way to un-merge a ticket from a group of merged tickets?

Find more posts tagged with

Accepted answers

All comments

pabely

I believe this is only possible with a direct SQL update query on the backend database.

percyplant

How you you have migrate configured? e.g. Delete ticket or cancelled?

Found in Setup > Tickets > Status Types - Options 'Tab'

If you don't delete the old tickets via a merge they will still be on the system, if not then you have to go into the DB and change the deleted ticket back attribute to 0