Get the latest news about SolarWinds Web Help Desk (WHD)
We recently installed WHD 12.6. Many of our FAQs were imported from another system. With several articles, when I select the Edit button the system hangs with the "Loading..." message. I suspect there are characters in the text that need to be removed, but were allowed to import. Is anyone familiar with this issue?
Has anyone else faced the following issue? The help desk is receiving email but I continue to receive the following error. Thank you in advance. Web Helpdesk is running on Server 2012 R2. Email provider is Google. I've tried multiple changes to correct this issue but none have been successful. 1. Changed imap…
I have read how it's possible to associate an asset to a client by searching for the asset, and then making the association from the asset, Don't really want to do that. We have an AD/LDAP connection that daily pulls in clients automatically. How can we then subsequently and automatically map a client to their assets so…
Hi We currently have on-prem WHD running on a CentOS server. We are planning to move to hosting on a CentOS image on AWS, with fail-over between multiple AWS availability zones (AZ). We will use Google for SAML authentication, with a local LDAP database on the WHD host. We will use PostgreSQL under RDS. I have spoken with…
We need the ability to generate a daily report that will show all open tickets for techs, along with how long it has been since their last response to the client. The best that I have been able to do with the included fields is the "1st-Resp. Time". This is good, but it does not help with tickets that stay open beyond the…
Has anyone successfully placed WHD on a DMZ, if so can you please share how you did this and methods used? I seen some other threads on here in regards to this but wasn't very clear on how.
Hi All, Can someone provide assistance with setting up a custom URL for Web Help Desk. We are hosting the program on one of our servers, and would like to have the URL something like http://helpdesk/ or helpdesk.mycompany.local so that can be accessible within our network.
For those of you that use Lansweeper to pull in assets, what have you found to be the best settings to set within lansweeper? The biggest issue I have is that if a user has logged into multiple workstations lansweeper is pulling them all in because it is the last user field in lansweeper. For example if I search for…
How do I create dashboard without headers in WHD?? I have a requirement where I need only to dispaly dashbord to the client. This tool just doesnt give me basic things. Does anyone here have customised or made something similar. @j_a_catlin @typhoon87 @percyplant
Is it possible to change the default columns a client can see when they go to Search Assets? I hope to add a custom field and then display that in a column. By default it is, in order: No., Serial No., Asset Type, Model, Location, Room, Notes, Reserve.
It looks like you're new here. Sign in or register to get started.