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Custom URL for Web Help Desk

Hi All,

Can someone provide assistance with setting up a custom URL for Web Help Desk.

We are hosting the program on one of our servers, and would like to have the URL something like http://helpdesk/ or helpdesk.mycompany.local so that can be accessible within our network.

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This would be handled by your local DNS servers mostly, with some configuration in your IIS server. Does someone internal to your company network manage the DNS servers? That's half the battle. You'd configure it up as an alias for the server your WHD is hosted on then configure IIS to recognize it.

If you don't have local IT and a local DNS server, that can be a bit more complex. I'd recommend talking to your ISP in that case and see if they can do anything, and you might need to register a domain through a domain registrar.

Either way, some details about your network would help?

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