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AHs anyone seen clients radnomly deactivate and create a second account? We have recently started seeing users with two accounts, one active and one inactive. When you search for the user on the active one comes up even if the search included inactive users. The only way the accounts can be seen is by searching for the…
Any chance there is an option to add some additional functionality to the "Reservations" portion of HDM/WHD? We've found, particularly because of COVID, that the reservations portion of HDM is beneficial but lacking in functionality. The ability to have the system email a tech/manager about a reservation being created…
Hello everyone, I followed the instructions in the manual for an O365 incoming email account. I did everything and now hang at point 8 or 9 the "Authorize". I clicked on Authorize and the page login.microsoftonline.com opened. Then I entered my login details. Now I only must click Accept to authorize the "requested…
I am getting complaints from clients and techs that WebHelpdesk is sending duplicate emails. My first thought was someone was double clicking on the save & email button and the software was reading that as two separate clicks. And to be honest that may be part of the problem. However looking at the data in table…
Hello All, I have installed Web Helpdesk and I am able to receive emails and the ticket is being created as expected. However I am unable to send email from Web HelpDesk. I am receiving the following error when using the standard port 25: Encountered error while attempting to send email: javax.mail.SendFailedException:…
I know that built-in LetsEncrypt (LE) support is beginning to get on the radar (everyone, please vote for it), but I'm embarking on an attempt to do it manually with my macOS-based WHD server. I've successfully implemented LE on a few macOS and Windows servers so far, so I'm familiar with the HomeBrew installation, certbot…
Back in June I was installing the software agent used by the Help Desk Web App to monitor and acquire information about my computers in the network. Sort of I didn't liked because when installed in my Mac that agent was so sticky an annoying that I decided to factory reset my computer to get ride of it. Then I noticed…
Is there a way to reroute a ticket so it keeps the same request type? We are thinking of creating a new request type called admin for techs that would be a request type that could route tickets. Anyone else have this issue? we keep getting escalation errors so i think it is setup incorrectly.
We have a user with an approver role who was unable to login. One of our techs deleted the user's account and created a new one to try to resolve the issue. Now the user can login but is not getting approver emails. The original account had the user's middle initial and the new account does not. I updated the approver roll…
Is it possible to grab specific text within the subject or body of an email generated WebHD ticket and place it in a specific field with in the ticket maybe using an Action Rule? So as example, if in the body of the email they enter Supervisor: Mary Smith, I would like to be able to grab "Mary Smith" and maybe change the…
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