Get the latest news about SolarWinds Web Help Desk (WHD)
Hello, I am receiving an error message: "Internal Server Error Something went wrong, please try again". I receive this message in the top right corner of the browser when doing the following in client mode: * Click on the History tab * Click on the second page of the History list I have more than 10 tickets so the page…
Has anyone had this issue where emails sent from the WHD system using O365 go to a user's junk email straight away?
We recently ran into an issue where our WHD was slowing down randomly while working within the tickets side of things. After working with support for a few weeks on the issue, it appears that our system is still attempting to send out surveys and reminders to people who are no longer active. Apparently this was caused by…
Hi All, We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results. We are using the powershell invoke-restmethod commandlet to query the API interface, but as a big disclaimer I am no expert and have a fair bit of help from…
Hi, We have reports that when a client submit a ticket using Web portal (Which is our only method to submit requests), they may or may not receive the confirmation page. It appears that the problems is with some ticket, takes longer to fill than others, thus it times out. When that happens, the user will not get a warning…
Hello Folks, I trust you're all doing well. So, today I decided to test out the new Software Approval Request by Email feature introduced into Microsoft SCCM - whereby a user can request an application install directly from the Software Center and an email is sent to a designated email account. In this email, are Approve…
i have a new tech and he cannot see all tickets in Group tickets i have set him up similar to me.
We are new to WHD and have a server up and running. Clients imported just fine through our Active Directory connection but we are trying to import assets and the WMI connection is finding our assets but the Collection Results say zero. We are using a domain admin account and it's the same account that works just fine on…
Anyone see an issue with editing but also retaining all of the assets under the modified name? For instance "School 1" name changed to "School 1 STEM". Assume the db will keep up with the change but wanted to be sure.
Hello All, I'm a c# developer and wanna create a ticket in web help desk using its API. But I could not create the ticket. My GET request are working fine but by post requests are not working and the error is "The remote server returned an error (404) not found." Pls help me. can u share some template code if you can.
It looks like you're new here. Sign in or register to get started.