Get the latest news about SolarWinds Web Help Desk (WHD)
I read some older posts on this but wanted to see if any current information is available from those of you that might have similar processes. What I want to do is have the hiring manager enter a HD ticket and enter basic info on the new hire, then have this create multiple child tickets to various techs and send email…
12.6 - Build #12.6.0.738 I create a task, save it. Check task list: nope, not there, all gone. Anyone see this behavior? Thank you! -scott
I created an Email address, specifically for WHD, that the business uses to email to create helpdesk tickets, and this seems to be working. BUT, I'm getting bombarded with emails from this email address to me (I'm the only technician listed): Subject: Error Processing E-Mail Unable to connect to the Incoming Mail Account…
I have been trying to delete a few assets that are in our asset inventory. I First deleted the asset, and then the manufacturer, as it was a duplicate in our system. Each time that I do this, it reappears the next morning. Is the WHD syncing with a backup, and not saving these? How can I ensure that these assets and…
I want to start using the Parts section of the helpdesk system, I've setup the parts list and inventory. Some parts will have serial numbers which I would like to capture at the point of issue on the Parts & Billing section of the helpdesk request. Is it possible to add a custom field to this section? I tried adding a…
I have logged out of WHD, but I still have a ticket in edit mode not I nor anyone else can edit the ticket. You are already editing Ticket 81843 in another session. Please try again later.
Is there a way that clients can see tickets in their history of all other clients that have submitted tickets in their department? For example: A customer service agent submits a ticket, then another customer service agent wants to put in another ticket that is near or exactly the same as the previous agents ticket.…
Getting this error when installing Web Help Desk on a 2012 R2 server. Using port 8081 to setup since 8443 is taken by another application on this server. Anyone run into this error when installing a fresh instance of Web Help Desk? Migrating from a windows 10 machine to windows server for better stability going forward.…
Hello. I am creating a mobile inventory app and I am using the API to retrieve Assets and make changes to some of the fields. All of them are working great except the room field. I am creating an asset.json file with all the parameters and within that, I have "room":{"id":1510,"type":"Room","roomName":"248"}. I have also…
It looks like you're new here. Sign in or register to get started.