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Trying to figure out how this works. Using a Sample Report "Average Open Time this Month". The Chart Metric radio selection is "Avg. Open Time". Not sure what this means. The resulting report give a bar chart with a legend that has all "Status" categories, and shows Hrs:Mins for each Status Category for each Technician. My…
Hi all, I am having issues with Discovery engine not discovering any machine with Windows 10 version 2004 onwards. In event viewer on a machine that gets missed I get the message 'The server-side authentication level policy does not allow the user ... from address ... to active DCOM server. Please raise the authentication…
Hello all. I have noticed that recently the location field in our WHD has IP addresses listed. I have no idea what flag has been turned on, but I would like to NOT have IP addresses in the locations - only the ones I manually created. Any advice would be appreciated. Thank you - INFO: Web Help Desk Version 12.4.1 - Build…
I am running 12.6 - Build #12.6.0.738 and at least once a day I get an error for 1 out of the 3 Incoming Mail Accounts that are all set exactly the same with imap gmail with SSL Port 993 saying Authentication Failed. But the password is entered correctly and it will work most of the day but at random times fail. I have the…
Hi, We recently upgraded from MySQL 5.7 to MySQL 8.x (as well as upgrading to WHD 12.7.6). Since these upgrades, we're consistently encountering the following error when we attempt to backup the WHD database: mysqldump: Error 1412: Table definition has changed, please retry transaction when dumping table…
WMI discovery is mixing up serial numbers and host names. You will note in the attached image both entries have the same serial number there are more and more of these
I am interested in if it is possible to make an extension, plugin, widget (whatever you want to call it) to add functionality to Web Help Desk without modifying the core code base. I want to build a custom dashboard and know HTML, CSS, JS, and SQL, etc. I can do this as another application that reads from the same "whd"…
Can anyone point me towards information about migrating my database off of a SQL Cluster and back to a single instance of SQL Standard?
Anyone know a way to sort by 2 columns on the ticket list screen? I know you can click the header of a column to sort that way but we want to sort on 2 columns.
Hi All, I am trying to create a user account for a student tech user who needs to be able to see only the tickets assigned to them. A lot of times there are tickets with sensitive info that we do not want the student tech to have access to. I have tried limiting their permissions to almost nothing but they can still access…
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