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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Site not secure | Web Help Desk
When visiting the Server WHD is hosted on i.e. https://webhelpdeskserv:XXXX from any client, we get the "Site not Secure" prompt. I'm looking to fix this. I have no idea what I'm doing. I have created self-signed on the Server via IIS, and exported the public key from that to all clients via Group Policy, but that does not…
Checklist Templates
Im wanting to create a ticket for techs to use when we have a tech or system refresh. basically when the tech replaces the system, there are some parent checklist items like "Standard Configuration" and sub items that need to be checked of saying these items have been done so far. example in the thread.....
Looking to upgrade to 12.7.8 from 12.7.4
Anyone that has upgraded to this version know of any issues while doing the upgrade or issues found after it is back up on the new version?
Default Incoming Mail Accounts | Why Request Type requirement?
I see that I need the Default Incoming Mail Account for functionality, or at least I can't delete it, or leave it unconfigured. I'm struggling with the fact that there is a "Request Type" requirement when configuring it. Our department handles all Request Types. So I'm curious. I noticed that I don't need to create a new…
Tech prompt to ask questions based on priority type
Is there a way to prompt the tech to ask a series of questions if a specific priority type is selected? For instance, if we select "critical" as a priority type, can WHD prompt the tech to ask a series of questions that won't be visible to the client within the ticket?
How to remove stale events from SEM
I have yet to find an answer for 2 questions. 1). How do I set up Solar Winds SEM to ignore some Network Node events? 2). How do I delete some Network Node Events from the Solar Winds SEM total count? Thank You for any help.
A reply to "save and email" generated mail doesn't update ticket?
I was recently working on a teacher's ticket and I tend to use the "Save & Email" button, which appears to generate emails to the creator. Apparently, the teacher was replying to this automated ticket email with answers, but I don't know where that reply email landed. It did not appear within the ticket notes or anywhere I…
Reset Admin Password
Heyho, started freshly in a IT Department, where a WHD is installed on a CentOS with Tomcat and WHD is running on that machine. Now some guy thought it would be funny to try to login as an Admin-user, I got a tech account left but I cant reset the Admin Account with the tech. I have basically zero knowledge about Linux and…
Create a Report of Tech Group Membership
Does anyone have a way to create a report of Tech Groups and Level memberships? I've been copying from the screen and pasting into Excel, which requires a lot of cleanup - thinking there must be a better way. Thanks in advance! -Vicki
getting error while sending ticket responses using WHD
Hi all, Namaste! was wondering if any of you ever encountered following error while sending an e-mail ticket responses to a user. Doesn't happen with all - but just few. I don't think they receive any response from us on their end. Is this something anyone can help with.