Get the latest news about SolarWinds Web Help Desk (WHD)
I was wondering if there is a way that when you click the print button when you are in a ticket, that the custom fields show up in the print? Right now if we click print none of the custom fields show up in the print.
For our HR new hire onboarding process, we would like to send an automated email to the new hire to let them know their accounts and computer is ready to be picked up. We have a 'Personal Email Address' as a required field in the service catalog form and would like to use that as a parameter in an email via the…
I am trying to move my Web Help Desk DB from my old DB server SQL 2012 to my new SQL 2019. I pull a backup from old server to new but when I try to connect the helpdesk server to it tries to build a new instance on the DB then errors out with "EvaluateExpression failed:…
Hi I'm currently developing a website to dispatch unassigned tickets to a specific tech. For that reason, I'm using the REST API to update a ticket to set a tech. In the beginning I set the following attributes to false: - emailClient - emailTech That also worked as desired. But the disadvantage of this was that in the WHD…
Trying to do a simple Invoke-WebRequest for a Dashboard using a Tech API Key and receiving "Something went wrong. Please contact SolarWinds support for assistance or review the Web Help Desk logs." I reviewed the logs and neither whd.log or whd-session.log are recording this rejected request. I am using the Raw Data JSON…
So we are about to upgrade our older version of WHD to the newest version and I can't find any listing of the WHD user and it's password. So... we may currently still have it as the default or we might have changed it. How would I go about checking this? I would like to be able to attempt to log into the PostgreSQL…
I know i couldnt be the only person thinking this....Has anyone been successful interrogating or importing VoIP phone DB's for WHD ticketing? Maybe a SQL DB dump into the WHD DB? Anything close to my question would be VERY helpful!!! If a customer had a problem with a phone and made a ticket, it would be nice to know the…
Good morning everyone reading this, Currently having a problem with a user trying to add notes to a ticket by email and for some reason it doesn't let them reply and send them this email "ERROR: Your support request could not be processed GPS Helpdesk, We're Sorry, your email address was not recognized by the help desk, so…
Hallo, community! Id like to make an action rule, that sends an email to the client, if the ticket status is "In Progress". And I have one question - how can I send an email to client by action rule? There is the tag <client_email>. I tried to write this to the feld "Recipient" and save the action rule, but Helpdesk throws…
This notice was sent last night (March 15. 2022). It seems very vague and the evidence provided doesn't seem to warrant removing these servers from the Internet. We have our WHD servers behind an F5 load balancer with advanced web protections in addition to our network firewall and IPS plus local advanced threat…
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