REST API: Updating ticket without sending email to tech and client

onda

Hi

I'm currently developing a website to dispatch unassigned tickets to a specific tech.

For that reason, I'm using the REST API to update a ticket to set a tech.

In the beginning I set the following attributes to false:
- emailClient
- emailTech

That also worked as desired.

But the disadvantage of this was that in the WHD GUI both were also unticked and therefore the tech has to remember it and tick it back. (Which didn't work quite well)

After that, I found out that the "Create ticket" request has an additional attribute called "sendEmail" which should suppress the sending of e-mails.

But it still sends emails.

So, does anybody had also this issue and maybe could provide a solution or a workaround?

Thanks

leos

You should be able to set up an Action rule to tick those boxes.  Set it up to do it on ticket creation, on the Actions tab choose Modify Ticket and at the bottom check the boxes you want.