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I have two Task workflows that trigger on a ticket creation. One task is for the completion of an access request form and each child task gets closed in sequence. I then have a Task that is generated at a different ticket creation to then grant the access. These two Tasks are tracked separately by the due date of the…
Why is there even a limit? Why is it a pain to reorder the items? When attaching the template to a ticket, the order of the items are mixed up. Good idea, horribly implemented and leaves a bit to be desired.
I am noticing that certain Request Types with certain custom fields do not display at all when in the Client view. The ones below are Single Choice but I see the problem with Date fields as well. Oddly enough other Request Types with the same type of custom fields do not have this issue. Not sure where to start…
Hello, I've searched for this and found very little that I could use and wondered if someone was able to suggest an alternative idea, if what I am trying to do isn't do-able. I have a custom field with a date field for Date Required across all tickets. I wish to build a simple report to monitor the number of tickets that…
When trying to use the WHD with limited monitor space, I noticed that the "userLinks" div overlaps the "navigation" div. I also noticed that the window is limited to only go down to a width of 454.55px. I changed the 'top: 42px' to 0px on the "userLinks" div and it retains its absolute positioning but looks much better and…
Hi, What is the best way to forward tickets to a group of people (techs) and not just individuals. For example, group A receives a ticket and then require group B's assistance to complete the ticket. They (Group A) can assign this ticket to a member of Group B and that works fine but how can they assign it to the whole of…
This may be something simple. We have 5 priority types, and when creating a new ticket all are available to select. Once created, we are unable to change the priority. Clicking into it displays only the current priority. I created a new permission (First Line) last week and put my first line techs in there. This permission…
I would like to get a copy of the free linux version rather than the windows version?
Hi all, I'm running our WHD database on an Avaibility Group across 2 SQL 2016 servers on different subnets. At the moment, the AG listener has been configured to publish only 1 IP address for the server currently hosting the database. We need to change this to publish both IPs. Most of our systems use known drivers, so…
Hello, I created a new status type called ITSR-Internal Review. Upon changing the status type of a ticket to ITSR-Internal Review, the ticket is removed from the user's queue but can still be found when searching by status type, and is still assigned to the user. How can I stop this from happening? I want the ticket to…
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