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Dear all I'm struggling and would really appreciate your help. I did everything like in the documentaiton but it seems something is not working correcet. I'm about to import Tickets from an existing WHD into our new env. (Win+SQL) WHD12. The Tickets are getting imported fine, so everything is correct with template and so…
We've been using WHD for a long time, and as recently as 12.6.x, the Assigned Tech for a Ticket has been able to put the email addresses of other Techs in the CC or BCC fields in Recipients, and when those fields are checkmarked, the other Techs get an email when the Assigned Tech clicks Save & Email. After upgrading to…
Hey folks, Just starting with WHD. Some starting problems could be luckily solved. But one remains open. On the machine where WHD is installed we can login via browser, but not from any other machine in the network. Default link to login is: https://<ip-adress> :8443/helpdesk/WebObjects/Helpdesk.woa or…
I'm currently looking into setting up Email to Ticket system in our Web Helpdesk app, but I'm running into a snag. I can't find anywhere to create or set a template for the incoming email to be filtered into specific ticket types, or automatically assign data like a client based off of the sender of the email. Is there a…
Hello, at the moment I can't receive any emails in my helpdesk. I have linked it to my email account, but now when an email is sent to this address, it does not appear as a ticket to me. What can I do?
Dear team, I am running Centos 7 and web help desk. When I click on the download template button, as per screen shot, I get such error, as per screen shot. Many thanks for your support.
First time install of WHD and checking Setup > Tickets > Request Types. Would like Printer/Toner requests to have child type of each printer on the network. The printers are AD printer shares. Powershell's Get-Printer -Computer {print-server-name} returns the list of printers.Having the printer name appear the same in the…
Hi, What is the best way to forward tickets to a group of people (techs) and not just individuals. For example, group A receives a ticket and then require group B's assistance to complete the ticket. They (Group A) can assign this ticket to a member of Group B and that works fine but how can they assign it to the whole of…
Part of our workflow is to add the requestor as the client so that it populates to other Task elements as they get created. This does not allow the Client to see those Task tickets in the their History tab.
I have an Action Rule for when a New Employee ticket is created and it triggers a task to create additional tickets. Is there a way to get the tickets generated by the Task to inherit the Client from the original triggering ticket? Otherwise my techs need to fill that information out on every ticket as it's required…
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