Get the latest news about SolarWinds Web Help Desk (WHD)
Due to authenticating against AD/OKTA, we have the option to Show Password Settings disabled. However, after the upgrade to 12.8.7, techs can no longer save their profile without getting the error "The tech's old password is incorrect." Admin accounts have no problem, and I've had to take a couple techs in other…
We’re seeing and issue with Microsoft 365 email accounts with Microsoft Graph API Initially, WHD was requesting EWS permissions instead of Graph API permissions. We found this was due to missing parameters in our configuration and corrected them by adding the following:…
Hi All, I'm not sure if this is the correct forum, but I thought of posting it here to see if anyone can help. We have an instance of WHD with a database over 150GB, which is somewhat massive compared to the rest of our databases. We've narrowed it down to the email_data_object table, which seems to be storing the raw…
Hi everyone, We would really appreciate it if notifications for “Problem” tickets could also be triggered when the group field is set or changed, and not only when an assignee is added or updated. This enhancement would help our team identify and respond to problems more quickly — especially in cases where a ticket is…
Any idea when or if we will ever be able to disable the yellow ribbon that pops up when an update comes out? Many of our higher ups are not fans of this and we don't always update the day of, and we seem it would be better off disabled. Anything in the future regarding this as an option? Anyone else find this as much as of…
We are using WHD to certain HR requests which may contain 'sensitive' information. At present all techs can search and see these tickets. How do I limit access?
We have approval process by location. The system seems to only allow one person per approval role. This causes an issue if that person is out of office. Is there away to allows more than on person to be able to approve a step?
We just noticed that CC'd recipients of a ticket are not actually CC'd on outgoing emails as of 12.8.7. To reproduce: * Create ticket * Add recipient to CC * Ensure CC box is checked * Save and Email * Review Outgoing emails (Setup > E-Mail > Outgoing Mail Accounts > E-Mail history) * Look at the processed E-Mail Message…
Not sure if this should be under the feature request or as a "bug" report. I have submitted this as a ticket but wanted to bring it up here as well. When entering a date into most, if not all, fields, it defaults back to a 2-digit year, i.e., 01/01/2025 becomes 01/01/25. When you expand that back out, it shows correctly…
I hope this is a "me" problem, because I can't imagine that the email template function is broken. The currently selected Request Types for any given email template are no longer listed, so when I try updating the template itself, it won't let me save...because I haven't selected any Request Types. But you see, I already…
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