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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD can monitor changes of hardware?
I need to detect changes of hardware. For example when a disk is replace for another or a new memory card is added in a laptop.
Is there a way for the client to change Request Type after the ticket is created?
We are using WHD slightly "off-label" for processing various service requests, not just IT help. There is considerable back-and-forth communication with our clients. Based on the Client's responses we route tickets to different Tech Pools and tickets often go Client-Tech1-Client-Tech2-Client-Tech3 before being closed. As…
Archiving Ticket Requests Types - Implications of leaving tickets or ticket types archived?
Are there any performance implications from having lots of archived ticket request types? Should they be deleted? Should the associated tickets be deleted after the request type is deleted? We are working on cleaning up and reorganizing our Web Help Desk ticket request structure and will have lots of request types getting…
Microsoft SQL connection user
Anyone using a domain user for their connection to Microsoft SQL servers? What syntax are you using?
WHD Rest API created by?
Hi and sorry in advance if this is a dumb question I'm newish to coding and using API's. I'm planning a desktop application that gathers information from a user and use it to create a ticket by calling the WHP REST API. I've been doing research on whether and how to make it work and I think I've encountered an issue. My…
Plain Text formatting for Ticket Descriptions
Is there a way to format the description field for tickets to only use plain text? If a user puts in a ticket to request a specific URL blocked, the ticket does not display the URL but instead imbeds the link. For example a youtube video URL will show the thumbnail of the video rather than the URL that was copied into the…
Asset discovery - hardware details
Hi all, I'm using WHD Discovery Engine (WMI) Can I have informations of hardware (cpu, ram, hdd)? thank you bye
Is there a portal for clients?
Hi, I wonder how users can log in to the portal to see all their open/pending tickets in a list/page, similar to what Techs would see?
cannot open file from attachment
cannot open the file from attachments (tickets)
Techs not receiving email notifications
Since my company upgraded to WHD version 12.7.8 Hot Fix 1, our Techs no longer receive email notifications when a ticket is assigned to them. Have others experienced this issue? Is there a fix?