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Example: HR sends in on/off boarding to MSP - MSP opens ticket on their system - Works on ticket and creates ticket on ours (WHD) - They close said ticket - We get the notice, and close the ticket on our end - this emails them back saying we closed their ticket on our end - the emailed notification re-opens the ticket for…
We frequently get these errors when a Ticket Task executes and attempts to schedule a new task. The help desk was unable to calculate the next trigger date for task: "WH Internal Vulnerability Scans - Monthly Review" due to the following error: java.lang.NullPointerException The task schedule has been disabled to prevent…
It has come to my attention that the any of the images that we have previously pasted into our FAQ's are no longer visible by design in Web Help Desk. That's I've been told, because of efforts being made to shore up the security of Web Help Desk. However, several competitor products (i.e. Ivanti) allow you to paste images…
here's the relevant portion of the code that i have, i keep getting "That's an error." with code 500.. json_data = { "reportDateUtc":datetime.now().isoformat(), "room":"", "emailClient":True, "emailTech":True, "emailTechGroupLevel":True, "emailGroupManager":False, "emailCc":False, "ccAddressesForTech":"", "emailBcc":False,…
recommend? I install WHD on Linux but web page fail this error .Do you have recommend ?
Recently our email auto forwarding system has stopped working after reauthorizing the account the following message appeared. After clicking Enable Email Tickets it does not allow the changes to be saved. Any ideas what caused this conflict. E-Mail Account was updated successfully. However, the following error occurred…
My organization recently began using Web Help Desk (12.7.10 - Build #12.7.10.172). I am having issues with the auto assign tickets feature. I have one Tech Group that handles all of the incoming tickets, which are assigned to a generic request type. Techs A and B are getting all of the tickets assigned to them, while Tech…
E-mail history logs says, Connection successful" but messages are not sent, get the following error, Encountered error while attempting to send email: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 Client not authenticated to send mail. Outgoing messages were working fine before the implementation of the following…
Hello All, I am trying to install the Solar Winds Web Help Desk. Each time I try to connect to the PostgreSQL database, I get the error "Unable to establish connection: Connection refused: connect". Any assistance in resolving this error would be highly appreciated. Regards,
Howdy! I have a similar question as the thread over here: https://thwack.solarwinds.com/product-forums/web-help-desk-whd/f/forum/28386/rest-api-qualifier-values/32958#32958 Specifically I'm trying to use qualifiers for the Tickets endpoint and TicketNotes endpoint. The TicketNotes endpoint isn't listed as supported, so…
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