Get the latest news about SolarWinds Web Help Desk (WHD)
Hi my fellow THWACK members, Hope you are all fine, I'm currently trying to upgrade my WHD from 12.7.4 to 12.7.7; I download the installer from the customer portal. Unfortunately when I run the installer as admin, I'm getting the error message "The installer cannot be run on this system". Can anyone encounter this before…
I am trying to connect to the service desk DB remotely using Power BI . Is there any security that blocks this connection ?
It appears since at least version 12.7.9, that apostrophes are causing display errors for client's names and locations. Has anyone else notices this? Our WHD is on the latest version 12.7.11. We pull all out user data from Active Directory, it is correct there. Anytime we try to manually change the error in WHD, as soon as…
Once a Web Help Desk license is expired, what access services becomes limited? Will you still have the ability to utilize the current version you have installed and navigate and generate tickets or do you need to renew in order to keep using the current version.
We needed to disable ticket creation by the primary smtp. We told this is not possible with out disabling all email functionality. Our workaround is to auto reply (from exchange) that ticket is not created and automatically cancel the ticket. The client then fets notified that the ticket was created, then immediately they…
The Billing Report reporting group seems to allow every category, except by ticket or by client. Has any one found a way to produce a report that show the amount of time worked on each ticket during a given week? I can produce a billing report that shows total time -- but if you open the ticket list, it does not filter the…
When generating a parent/child ticket, the child tickets appear to be created by the person who created the task in Setup. This surely cannot be by design! Is there a way, when creating the Task, that the Created by field can be blank?
Hi everyone, I'm having trouble with my Web Help Desk instance's email notifications. I don't get any email notifications when new or updated tickets are created, in particular. All the pertinent settings in the Admin console have been reviewed, and everything appears to be configured properly. The most recent version of…
I did a reboot of WHD this afternoon and the reboot failed. This is on a virtual appliance. The initial screen is asking me to create new databases. I logged onto the console and when I attempt to start WHD I get "Starting postgresql-9.2 service: [FAILED]". I have plenty of drive space. Any ideas? Output of startup: Web…
I am planning to make use of the WHD API and found that I can create an Application API key that is not tied to a specific Tech's account. However, when using the application API key, it requires you to submit a username of any enabled Tech account. Since this is the case, I don't understand the functional difference…
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