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Hi All- Can you limit what agents can access certain tickets in the SaaS platform by queue? can you also assign to a queue based on the email the ticket was sent to? for example, if we wanted the HR team to use the system along side IT, can we make it so that we have another mail drop box for their requests and anything…
Currently we have the reopen resolved/closed incidents turned to off. However, if someone goes back into their email from an older ticket and just replies like a normal email, it will reopen the ticket no matter if it's closed or resolved. Is there a way to mitigate that? I know that the off feature for this is if someone…
Hi folks, Does anyone know if it is possible to edit these fields (or add similar fields) on the Change catalog item form? The head honcho would like to add further fields to this for whatever he is doing (Security Review, Compliance review etc...). I have checked all over but can't see any way to do this.
Hi All, I have followed this article Azure Cloud configuration (solarwinds.com). I verified the configuration and test the connection. it is successful but I cannot see all the Azure resources. I only show 2 devices. I have 121 devices list in Azure resources. What am I missing here?
I have a user who when they receive the Customer Satisfaction survey email, it will expire almost immediately when it should be good for 1 week. Any thoughts?
Has anyone else found a workaround for bypassing Safelinks on the Customer Satisfaction Survey Link so that the link doesn't expire before the user has a chance to click on it? We do not want to turn off the In-Notification Direct Actions because we want users to still be able to Approve items inside the email. We have…
Hello I am working on Importing SWSD incident into power bi, am able to import for only one month, but i want to import six months ticket instead. Any guide or support on how to do this
I am looking for a little assistance actually an example would be nice. I have created a HR Category that I want to hide from normal requester and task roles. I created a new task user role for HR that part I had no issues with however I must be missing something because I can not get that category to not be visible for…
I'm fairly new to Solawinds Service Desk. We'd like to stop clients from creating incidents via email. We'd rather our clients submit through the portal where we have specific forms setup for incidents and service catalog items. So far, I don't see any specific setting that controls this? * Do I need to have my Exchange…
Hey Everyone, My company just got hold of SWSD and its ITSM features to help us in becoming compliant with ISO27001. We are currently in the testing phase and realised that when incidents come through they arn't displaying any relation to the asset in which they came form (such as in issue being created on a desktop…
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