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I can pull a list of our users from SWSD but I was hoping the data would have the user's status value. The "status" I am referring to can be found in SWSD > User details page and in the lower right hand corner there is State which looks to be either 'active' or 'disabled'. The "state" also appears in the upper left hand…
Top 5 Categories/Subcategories – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling This report showcases the type of work that is being requested the most or generating the most issues within the organization. It can be run for a specific team, category, or the…
Origin Report – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling A report showing the method by which a ticket was received or created. This can be run for a specific team, category, or the entire organization. What Story Does This Report Tell? This report unveils…
I have internal customers based in 4 main regions around the world and have support teams that cross time zones and some that are solely based in one time zone. I have created another Business hours table for one of these groups that works in one time zone. Is there a way to link this to a resolve group within Solarwinds…
My network Admin created 3 flattened groups for SWSD Task User was left out is there a way to restructure permissions within the role of Requester to allow task involvement? Or will I need to have him create that 4th group? Thanks
I'm trying to upload an attachment to an existing incident using the API. I can see I'm receiving a 201 HTTP status; however, when I look at the incident on SolarWinds no attachment is showing. The attachment exists though, and I'm able to navigate to it but no association/relationship. HttpClient client = new…
Is there a way to use the import CSV option to delete users instead? Or any way to delete users en mass?
I am developing a custom form for our change management process. Something we need to do is if a change ticket is moved into the Closed state, we would like to require change resolution fields be completed. I noticed that the State field is available, but the only options are clearly the Incident states. We would need to…
Aging Tickets – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling A report of open tickets, often ordered from oldest to newest, displayed from left to right. This can be run for a specific team, category, or the entire organization. What Story Does This Report…
Hi When migrating tickets from web helpdesk to Servicedesk, Is it possible to migrate attachments as well, or just the raw data? TIA
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