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SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD) Feature Requests
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Get the latest news about SolarWinds Service Desk (SWSD)

Recent Discussions

Automatic Related Assets
Is there a way to automatically add assets to the related tab of a ticket once the employee is selected? I am creating a ticket for HR to submit when an employee leaves the company and we'd like HR to see that a certain employee has devices that will need to be retrieved. Just wondering if there is some kind of condition…
Custom reporting using Analytics
we have setup custom reports and set a reoccurring email. this morning the reports were sent multiple times. this has never happened before and no changes were made to them. Is there a way to see why they were sent multiple times or a way to audit them like we do an incident?
Create Incident API returning 404
I am trying to create an incident using the samanage api, and it's returning 404. I can fetch incidents with GET https://api.samanage.com/incidents, so I know my auth token is working. When posting to the same endpoint with the sample body in the documentation, it comes back with 404. I'm following the documentation…
How we can add custom fields for a user
I am unable to find the way to add customfields to a user in solarwinds servicedesk
Service desk emails specific to reply and not so jumbled
How do I get SWSD emails to stop being so messy. I want to see the reply, and if we have multiple and multiple replies, I want the exact reply right there without having to scroll through things. I get some SWSD emails which have no real usable information in there at all. We are admittedly a smaller shop, so we do get…
QR code is now generating as download.svg, now more difficult to print QR codes
Used to be I could click on the QR Code Print button for an Asset, right-click the "web page" that opened, save as a PNG image file, right-click the file and print. Now when I right-click the the web page generated from the QR Code Print button, the Save As option wants to save the QR Code image as "Download.svg", which I…
Change time of delivery for Daily Email Digest
Is it possible to set the time the "Daily Email Digest" email is sent?
Dashboard Satisfaction Survey Widget
I created a custom satisfaction survey and when I add the satisfaction survey widget to the dashboard, the widget states this feature is not enabled for custom surveys. Is there a way to enable this?
Audit tool for incidents/service requests
Is there a tool within SW to assist in developing and implementing an audit process to ensure that incident management and service requests meet established quality and performance standards?
LDAP
Been working on SWSD for a year now and this may be a ridiculous question but I have been searching around and I can not seem to find anything about using LDAP to sync AD into SWSD. I see it for the web help desk but nothing for Service Desk. It sure would be nice to have SWSD populate with AD information for supervisors…