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Looking for a way to keep our service catalog item fields up-to-date with the most current data without manually updating the data. Doing this manually does not ensure that the user who completes the catalog item has the most updated info and may cause issues. In Google Forms, I can pull data for each field from an…
We are looking for customers, who need a Linux Discovery Agent, to test a new agent set to be released soon. This new Linux agent will be first available to Ubuntu OS and more Linux flavors in the future. Please reach out to me at rinat.gil@solarwinds.com if you would like to help us test this new agent.
My use case is that we have specific fields that we want to enter based on Contract Type. If it's a maintenance contract or a subscription constract, we need some more informaiton than SolarWinds Service Desk allows us to track. So I created a few Custom Forms with Dynamic Form rules that display a different form based on…
Hello, I am having an issue that i would like to put out there & see if anyone has had the same problem as me or has been able to fix it. On the Dashboard inside of Solar Winds Service Desk, we have a bunch of shared dashboard views that were created by others & are constantly being changed or updated. I cannot seem to…
Hi all, I'm trying to integrate Power BI with SWSD and get more data from SWSD. Currently, it only allows me to get the incident table. I believe that because it is still running on the beta version. Is there any workaround, or do we have to wait for the full version?
Report. From Oxford Languages: Verb: * Give a spoken or written account of something that one has observed, heard, done, or investigated. Noun: * An account given of a particular matter, especially in the form of an official document, after thorough investigation or consideration by an appointed person or body. While these…
CSAT Report – Part of the Report Series: Mastering the Art of Reporting: Your Essential Guide to Data-Driven Storytelling The CSAT, or Customer Satisfaction, Report is one of the most common and understood reports. In general, it’s a rating given by your customer. When we say "customer" here, it doesn’t have to mean…
Hello, I am struggling with getting an automation rule to run with keywords. Does anyone have insight as to what I might need to correct with my automation rule to get it to run? I have enabled regular expression(s) and disabled but no impact as to any Incidents created or within the queue. Any insight is appreciated!
Is it possible to specify the category and subcategory of the created SWSD incident from the alert trigger action in SolarWinds Platform (Orion)? Title and Description are of course available, but I tried to include Category and it only added my category name to the description of the ticket. I would like to be able to…
I seem to be having issues with SWSD where searching for certain incidents with a keyword that is in the title of an incident does not show up. This keyword works, the second does not. If I search for the second incident with wildcards on both sides, it works. Why does this happen and how can I fix this?
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