Get the latest news about SolarWinds Service Desk (SWSD)
Hello, I've been configuring Custom Fields and Field Dependencies to create support for a Details category in our portal Incident form. After getting this working so that when a category and subcategory are chosen, a details category populates in the form. I can see the Details custom field under the Details view in the…
Hi, We have created an Onboarding Staff Request workflow, with some tasks assigned to different groups of people after it has been approved. e.g. The Finance group gets a task to create the user in our employee system. However when I log in as the finance user, I cannot see this task anywhere on the portal. Is this not an…
The new blue colour of the text and orange on the sidebar are quite jarring, anyone else?
I have a scenario where there are 2 level of validation. 1. Is the direct manager approval for requesting a service. Once approved the ticket should go to Service Desk for validation of stock and inventory and has some checklist to do before proceeding to proceed a service. I have created a field with check list but I do…
I have saved a view of incidents that are of interest to a department. I would like SolarWinds to export that view in a csv or excel file an email it to a recipient. How do I schedule that?
When resolving tickets, is there a way to remove some of the information generated in the email? Ideally, we want the comment Ticket #2222 to be resolved, and this is what the outcome is. We don't want to fill the email with unnecessary information. We have the following variables set in the template
I am an Administrator of the organization, however, the time zone is greyed out and I cannot change it. It is currently set incorrectly. Any help would be greatly appreciated.
Hi, Everyone, I am new to the SWSD. I am setting up change management first for our college, and I went through and set up a bunch of these under Setup -> Service Desk -> Categories -> Changes. However as I started building the Change catalog I noticed that the Category / Subcategory fields are not included in building the…
We have recently acquired another company and we want to accept their domain emails incoming to our established configured support email address to be able to create incidents in our SWSD portal and in turn be able to have our incident responses transmit back to them as well We have tried to configure the Allowed Addresses…
hello. I am trying to find a way to manage certain types of licenses as assets. for example, a seat for a saas platform. if we have purchased ten, i would like to be able to associate the ten licenses to ten users in our system. in the past on other itsm systems, i have created and tracked licenses this way so we know who…
It looks like you're new here. Sign in or register to get started.