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I know there is a way to auto approve requests which I don't want to do.
Hello Dear SWSD Administrators, I want to create an automation rule to resolve a service request (Ticket) 4 hours after the approval denied. I tried to find in the time based condition but I cannot get to it. I have currently set a condition but it does not seem to be working. Any ideas or tips and tricks are appreciated.
New guy here! How do I create a Knowledge Base page and have an article permission set for Internal ( my team only ) or just for myself?
Hi, New to SolarWinds and so sure where to navigate. If there an option to submit a support request ticket? If so, can you provide me the link? Also, what is the best way to keep my View in Service Desk/ Incidents page. I customized the Columns and saved, but it never keeps the setting. Thanks, Allen
Hi, New to SW's here. Is there a start guide or basic bootcamp videos on how to do things? More importanlty, how do run a report on all of my open tickets? Thanks, Allen
Some of our support tickets come through email (support@xxxxx.com). I 'm aware that the tickets get created automatically with the information present in the email. However, Is there a way we could create such tickets using a specific service catalog based on filters applied to the sender or subject line? Example: The…
Currently, the SolarWinds Service Desk API does not provide support for creating, updating, or fetching knowledge base articles. Adding API capabilities for knowledge base management would greatly improve automation and integration workflows for users. This feature is essential for organizations looking to manage knowledge…
Does anyone know if there is a PowerShell module for SolarWinds Service desk, or some kind of API we can utilize? We are wanting to update asset objects with PowerShell every time a device group membership changes in Microsoft Intune.
Hi, First time posting. We are moving from WHD to Service Desk and one functionality in WHD was the ability to limit a subcategory based on location or department. This prevented users from selecting a subcategory that did not relate to them, thus reducing possible errors. Does this functionality exist in Service Desk?…
Is there a way, on a PC, to pull the relative ID assigned to that asset without having to do a GET and go through the pages of current computers in the hardwares.json? Example for use case: * Powershell script runs on a computer that already has the Solarwinds Discovery Agent installed to perform the following function: *…
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