Get the latest news about SolarWinds Service Desk (SWSD)
Any idea , how use automation rule with tags , need create automation rule based in tags for change the priority of incident , read the documentation but not found information or a way to set priority in the service catalog and when the user use a service catalog item cannot change the priority
Hi guys, My company has just moved from ITSM to ESM and it has all gone okay so far however, I am in a bit of a time-critical state around provisioning. Our provisioning is done through Intune so we just add members to appropriate 365/AD groups and they get the appropriate role in Solarwinds just fine. We are aiming to…
Hello, I'm starting using API since fews days now and followed somes course as also read the following documentations from Solarwind : -https://apidoc.samanage.com/ -https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/token-authentication-for-api-integration.htm i think i'm understanding…
Hello, I'm struggling with acces right. I would like people from a defined group to be able to "Resend" the notification to the Approver of a Purchase order using the "letter" icon : Ive tried to set the Permissions to manage Purchase Order but we do not see the letter. if anyone need which right has to be set ? Thanks
Is there a field that will show a dropdown of all assets so one can be picked? Here is my scenario: We have 2 service desk providers: - IT service desk - Security Service desk I want to create a form that the helpdesk staff that use the IT service desk can fill in on the security service desk when a laptop is stolen or…
Are you ready to modernize your IT service management? Join us Wednesday, February 5, for an exclusive webinar to explore SolarWinds Service Desk, a cloud-based ITSM solution designed to simplify operations, enhance security, and boost efficiency with AI-driven automation. Key Takeaways: * Learn how to streamline IT…
Ideal scenario: User submits a request to borrow a laptop for an upcoming meeting. We have several laptops dedicated as loaners; these laptops are domain-joined and are auto-discovered by the SWSD agent. When user selects laptop for the loaner device, populate a field for only IT to see where we select from a dropdown of…
We are running into an issue where our techs aren't assigning an incident to themselves. Is there a way to make assignee a required field?
I've been back and forth with Support about this so it's time to ask here. When we first setup our SWSD instance, over 2 years ago, we asked our representative how to set it up so that Resolved tickets would re-open when a user comments on the ticket, but Closed tickets DO NOT re-open under these same circumstances. They…
Hi all! I need to export our ticket data weekly to be compliant. With that export, i also do need to periodically download all the attachments. Now i know this question was already asked once, but that answer isnt an answer, its a pointer that i cannot divert to an answer. How (step by step) do i download all my…
It looks like you're new here. Sign in or register to get started.