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I'm not sure where to report defects, however when a ticket is submitted with an embedded image, and then that ticket is forwarded to another provider; the ticket that's created in the new provider has the embedded images broken.
Hi all , We recently transitioned to the SolarWinds Service Desk system, and I am facing an issue with isolating tickets between groups or departments. Currently, tickets either appear to everyone or are hidden from everyone. I have modified the roles, but the issue persists. Are there any suggestions or corrections I can…
My requesters and service task users whose settings and permissions, as far as I can tell, should allow for them to CC other users when submitting a ticket. They are not able to CC anyone except themselves. I have been looking through previous forum posts and didn't see a clear answer on what I am missing here. I am…
Is there any easy way to change the department field for multiple nodes at the same time?
I'm new to using Service Desk APIs and have managed to get my authentication working and can successfully call getIncidents. However, when trying to call the createIncident API with a simple JSON object: { "incident": { "name":"Incident Name", "description":"description", "assignee": { "email":"john.doe@email.com" },…
I'm looking to extend @afroon 's topic from a couple years ago: Email Commands to update ticket status / assignee etc Is there any other way to manipulate a ticket's details via email or write automation rules that are more dynamic? Over a decade ago now (man, I'm getting old...) I used another product where you could do…
I am using Power Automate to create users from SolarWinds Service Desk tickets. In my flow I have it looking to see if there is a task to create the user, and if the task exists and is not complete it creates the user and does some other things. At the end of this whole flow, I have a step to add a comment that the user…
Can I find out who has escalated a ticket from one group to another using Power BI Connector JSON Data? If yes, then help me with the instructions. If No, then can we add the respective field for the same so that it can be verified? I am using Escalation tag for now to identify the tickets that are getting escalated from…
I am using the PowerBI Connector since last 1 year now. Now there are new columns added to JSON Data, most of those columns are coming as lists in JSON Data. I am trying to look for 'Solution Ids' column in that JSON data but I am unable to find it. Could you please help me to understand how to find this column in JSON…
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