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We are running into an issue where our techs aren't assigning an incident to themselves. Is there a way to make assignee a required field?
I've been back and forth with Support about this so it's time to ask here. When we first setup our SWSD instance, over 2 years ago, we asked our representative how to set it up so that Resolved tickets would re-open when a user comments on the ticket, but Closed tickets DO NOT re-open under these same circumstances. They…
Hi all! I need to export our ticket data weekly to be compliant. With that export, i also do need to periodically download all the attachments. Now i know this question was already asked once, but that answer isnt an answer, its a pointer that i cannot divert to an answer. How (step by step) do i download all my…
I need to create a Change and other_assets in Service Desk by API REST. I try to do a request to url https://api.samanage.com/other_assets using POST method, but i get a 404 not found.
I have a service catalog item that creates a Task. In the Tasks area where it list the task to complete, the check complete button and edit assigned to button is there. Is there a way to add a custom Help box button there? Like a square with a ? mark? Where I can add a document or hyperlink to a help file. The task link…
Can someone share their HR Oboarding Template? My current template is missing.
Service Request ticket has process that it will create a change ticket based on change catalog. already created API but no success.
ESM, Service desk, creating custom field that "looks up" data in a SW Group? I have a group called Dept Managers and in that group I've added only those that are managers. I want to create a custom field that will look up or display the users in this list to pick from. I then want to add this custom field to the catalog…
Hello, I am sending a POST to the API incident with the following JSON curl --location 'https://api.samanage.com/incidents' \ --header 'X-Samanage-Authorization: Bearer API_TOKEN' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data-raw '{ "name": "[TEST] DNU - Ticket for testing…
New to Service Desk so forgive me if this is really obvious. Does Service Desk integrate with either Active Directory or Entra ID so that I can have it query those sources when filling out a form? Here is a simple example. ServiceDesk request to change the manager of an employee. During the ticket creation it would allow…
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