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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Import SSL Certificate
I want to import crt wild card certificate in Solarwinds Web Help Desk software. It give me error that PKCS#12 can be import. I searched admin guide and read the process through Portecle. When I try to open Portecle, it gives me error "Snapshot in upload". Kindly need help to import certificate in Web Help Desk.
WHD and a very secure O365.
Our campus enabled Modern Authentication and some higher levels of security when accessing Office 365 mail accounts. The OAuth2 version of Exchange Web Services (which allows for Modern Authentication) is called Outlook mail API in Microsoft Graph v1.0. IMAP and POP3 are blocked and I can't get WHD to authenticate at all…
WHD Data Export
Hi guys. Currently I'm trying to get an Excel file with standalone column for each such as Requester, Tech, Status and etc from Export Ticket function in WHD and I manage to get a TSV file using this method. The problem is, I'm unable to get the Notes column correctly from the TSV file opened via Excel. If there's more…
Reporting
I am attempting to do an advanced ticket search. I am looking for tickets that are open and have not been addressed yet. I can see the blue dots on the left side of the ticket list, but am unsure how to use that to search.
The future of WHD
Hi bshopp, I thought it would be best to move this conversation out of the SWSD announcement post and into the WHD forum. I'd be happy to talk, but my concern is that it would take up my time without creating any results. I say that because the three items tagged as "what we're working on" are requests from 2013, which…
Incoming Email Not wokring, but the emails had been deleted.
Hi, I have successfully configured the incoming email. But when I sent a email to that address. The ticket didn't be created automatically. I checked the inbox of the incoming mail, the mail had been deleted automatically. Could anyone tell me what others I need to check to make this function working???
Solarwinds Views
How do we know which views in solarwinds are most accessed ? any leads would be helpful. Thanks, Swapna M
WHD 12.7 HotFix 1
For those customers who upgraded to 12.7, we are still working on the 12.7.1 Service Release, however, for a couple of issues we have done a buddy drop for, we have formalized into a HotFix. HotFix 1 will address the below 3 items and if you would like to get access to this HotFix, please submit a request to support and…
WHD Reporting Assistance
I need to produce 2 trending reports for qty of tickets that exceed an SLA daily. I need these to show daily over time for a rolling 3 months. I don't think I am going to be able to do this, but am looking for thoughts or ideas. The 2 SLA's breach conditions I need to trend are: - 1st response > 1 business hour - Tickets…
WHD API integration with Salesforce
I'm hoping to be able to use the WHD API to push request details and notes to Salesforce. Does anyone have any experience or information about doing this? I've found nothing online. Thanks!