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Hi guys. Currently I'm trying to get an Excel file with standalone column for each such as Requester, Tech, Status and etc from Export Ticket function in WHD and I manage to get a TSV file using this method. The problem is, I'm unable to get the Notes column correctly from the TSV file opened via Excel. If there's more…
I am attempting to do an advanced ticket search. I am looking for tickets that are open and have not been addressed yet. I can see the blue dots on the left side of the ticket list, but am unsure how to use that to search.
Hi bshopp, I thought it would be best to move this conversation out of the SWSD announcement post and into the WHD forum. I'd be happy to talk, but my concern is that it would take up my time without creating any results. I say that because the three items tagged as "what we're working on" are requests from 2013, which…
Hi, I have successfully configured the incoming email. But when I sent a email to that address. The ticket didn't be created automatically. I checked the inbox of the incoming mail, the mail had been deleted automatically. Could anyone tell me what others I need to check to make this function working???
How do we know which views in solarwinds are most accessed ? any leads would be helpful. Thanks, Swapna M
For those customers who upgraded to 12.7, we are still working on the 12.7.1 Service Release, however, for a couple of issues we have done a buddy drop for, we have formalized into a HotFix. HotFix 1 will address the below 3 items and if you would like to get access to this HotFix, please submit a request to support and…
I need to produce 2 trending reports for qty of tickets that exceed an SLA daily. I need these to show daily over time for a rolling 3 months. I don't think I am going to be able to do this, but am looking for thoughts or ideas. The 2 SLA's breach conditions I need to trend are: - 1st response > 1 business hour - Tickets…
I'm hoping to be able to use the WHD API to push request details and notes to Salesforce. Does anyone have any experience or information about doing this? I've found nothing online. Thanks!
We have been using solarwinds webhelp desk for the last 2 years. But their support is very unprofessional. Currently our helpdesk is not working since yesterday ans yet no one responded despite several email reminders. We have been using it commercially and paying thousands of dollars for support ans in response we are…
Hello, I am trying to make it so that my basic client role can only view curtain tickets while other clients can view more. I cannot seem to figure this out with my current set up without handing out a lot of licenses. I know that the client admin role has a few capabilites with it and thought that I might be able to…
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