Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
Newsroom
Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD Mobile Login Issues
I have the WHD mobile app installed but I'm unable to login. At some point my WHD account gets locked out. What am I doing wrong?
Email Notificaiton..
dear All, Please guide. How to configure. when client logs complaint/incident....admin should get the email notification.
Web Help Desk - FAQ Tracking
Is there a way to track how often an FAQ is viewed by users? We could use the 'Vote' option, however we would have to rely on users actively using this as they view the FAQ's. We would just like to see which FAQ's are utilized more than others to determine which ones are needed. Thank you!
Elevating Tickets
We have a help desk group for a request type for most requests but if we escalate it goes to level 2 of help desk. Is there a way to elevate to a different tech group? Or would you have to change the request type association?
Changing a ticket from Problem to service request
I have our warehouse manager that is having some issues with the approval process. When a ticket is selected as a Problem, and then later is changed to a service request, the approval email errors our. This does work on other managers who are set up, but I cannot figure out how to fix this. Can anyone help?
Multiple Ticket Priorities
We have at the moment 4 ticket priorities with different due times attached to each of them. At the moment, these SLA's apply to all of the customers within WebHelpDesk, however, we will shortly be onboarding a customer with different SLA requirements. e.g Priority One is at present 4 hours until due. The new customer…
Lost SSO in WHD
When I came in this morning the Help Desk had lost the SSO ability. It now askes for credentials when accessing the Help Desk. IT has been unable to find the issue yet. Any ideas would be greatly appreciated. Thanks, Vicki
WHD 12.7 RC3 Now Available
WHD 12.7 RC3 is now available in your customer portal!
WHD Asset Reports and export
Hi Does anyone know how to get the asset report, on screen, using a column set, to actually export to Excel. The Excel export does not bear any resemblance to what I want but just dumps a heap of fields. Anyone know how to basically export to excell what I can see on the screen as an asset query?? Cheers David
Webhelpdesk behind a reverse proxy
Is anyone using helpdesk behind a reverse proxy? Specifically Apache or IIS? If so what does your config look like? Do you terminate SSL at the proxy and use port 80 or 8080 on the host?