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Starting Over

After many false starts I am ready to get WHD up and running in my company. I would like to delete all of the previous test tickets and reset the ticket numbering system, but I can't find a way to easily do this. Can anybody help me out? TIA

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fluffy_midnight

Hi gie,

You would do one of the following:

Delete the current database and start the help desk from scratch
Clear all data within the primary Job_Ticket table located in the database

The first is a long winded process that requires setting up most features that you've configured again.

The second is short and sweet, however requires a little database experience to accomplish.

-Midnight

gie

Thank you!

typhoon87

Here is the official KB to delete all tickets and reset numbering.

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