Get the latest news about SolarWinds Web Help Desk (WHD)
I was wondering if there is a way to remove locations from being a requirement when submitting new tickets? I was able to remove Models, but I can't seem to find where to remove the locations field. We don't use them for almost anything, but for some reason clients can't submit a ticket if they haven't selected a location.…
We are having an issue with our Helpdesk. We currently have 3 users all showing incorrect group ticket numbers and 3 users with the correct number of active tickets. Has anyone seen this please?
You might have seen something like, and wondered how in the world can i delete all those messages, well i finally was informed that is you follow the following process, 1. Go to Create Messages. 2. Click Shift + Click to select all the messages. Click Delete. Note: If you do not click Shift + Click, it only selects and…
My question is this: - In WHD (Web Help Desk) - with the service desk that has a dedicated whatsapp account for the service desk (WhatsApp Business) ---> there is a possibility, a way, a procedure to generate a ticket automatically from a whatsapp message? Thank you very very much for your cooperation !!! Giovanni
We currently receive IT Support requests via a web portal which the users complete, i have set up a forward so when a user submits a support request an email hits our Webhelpdesk service and populates a ticket with the content the user had entered. However the content comes through all in HTML coding like below where as…
Web Help Desk Error We're sorry, an unexpected error occurred: java.lang.IllegalArgumentException: WODisplayGroup::insertObjectAtIndex() 1 beyond the bounds of 0 Submit Submit Stack Trace java.lang.IllegalArgumentException: WODisplayGroup::insertObjectAtIndex() 1 beyond the bounds of 0 at…
Is there some way to bulk change end users on mass of tickets? While doing an import from our previous ticketing system, end users got mixed up. I have an excel sheet with the ticket numbers and the correct corresponding end user. As of right now i have been bulk changing them however that is taking to long. Is there a way…
I would like to use the Resolved Status to confirm with users that their ticket is indeed complete before closing out tickets left and right when they still need to be worked. I have it set up to email the users and close out after 72 hours if there is no response. So far, I am not sure if the ticket will close out as the…
We have discovered a small issue with FAQs when you delete a Tech Account. I know that deleting Tech accounts is not general best practice, but it has found utility in our environment. It seems when you delete a Tech account, any FAQs that the user created become read only in the sense that you can no longer open them to…
We are unable to manually clear active alerts from Coal Solarwinds – specifically “STANDARD: Node rebooted” alerts as these cause some noise on the Active Alerts page.
It looks like you're new here. Sign in or register to get started.