Get the latest news about SolarWinds Web Help Desk (WHD)
Hi Everyone, Within my Web HelpDesk user interface the Warranty Exp. date of an asset is inexplicably linked to the Purchase Date. Is there any way to set the Warranty Exp. date separately? My system information is as follows - Any help will be greatly appreciated. Kind Regards, Davo
We recently demoted our old 2008 r2 DC that WHD used for LDAP. After adding in a new 2016 DC, all LDAP connections started failing, as in clients could not log in and no LDAP connection was present in the client info. I changed to a different 2016 DC for LDAP and everything started working normally. I'm trying to figure…
How does LDAP handle Client name changes? I am seeing the client with the 'old' name inactivated and a new client created with the 'new' name. Is there a way to set this up so that the previous client gets updated instead. Assets assigned to 'old' client need to manually moved over to 'new' client from the inactive one.…
Greetings, We are using saml auth with AzureAD and are finding some users are getting the following error when they try to login to helpdesk. Other users are fine and works as expected. java.lang.NullPointerException at com.macsdesign.whd.ui.ClientTools.goRequestHelp(ClientTools.java:165) at…
Hello, all!! Happy Valentine's Day. I'm wondering where the setting is to allow the client to choose the request type. The way we are setup currently all tickets opened by clients default to Helpdesk - General.
Good morning fellow IT workers! I have a question, so people have been using the email feature to submit a ticket via email. Issue: Someone used the email to submit tickets as there Apple ID. Now we're getting emails from apple news and the app store. Is there anyway we can block them? We don't where it's coming from…
I am trying to have an automated system create tickets via e-mail. I would like to know if I can set variables by formatting the e-mail a specific way. One useful field to be able to set is the CC field so specific users get notified about updates to tickets that are created.
I’m pleased to announce the General Availability of Web Help Desk (WHD) 12.7.1 on the Customer Portal. This release includes all the enhancements in 12.7 along with numerous defect fixes, which you can see discussed and outlined in the WHD 12.7.1 Release Notes. We appreciate folks patience while we worked on this service…
Hi! Working on mobile application for tech's and bumped into one issue with WHD API - how do you get child assets? Ticket call return main asset information, for example : "assets": [ { "id": 25672, "type": "Asset", "assetNumber": "5370475" } Asset details can be obtained using "AssetNumber", but there isn't any data…
Is there a way to grant read only permissions to a tech? Essentially, we want to give the tech the following permissions. * Tickets* View Dashboard * View and Search Tickets * CAN NOT Create, Modify, or Close Tickets * FAQ* CAN NOT Create or Modify FAQs * Reports* View Reports * View Survey Results * CAN NOT Create or…
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