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All trying to find a New Process for Asset management as we import everything manually. I still imagine that importing everything and taking information will still be a manual process at the beginning and I am okay with that. But later on down the road, i Find it Hard to keep assets updated especially when moving users to…
Was curious as to what makes the auto assignment for technicians not work. Our company has some tickets that have the technician field blank. We can not figure out why that is happening. Is there something in the ticket that could possibly make that field blank?
Having difficulty setting this up. I keep getting an error on the app that says " Server does not support iPhone notifications. (Error code 503). I've allowed feedback.push.apple.com:2196 and gateway.push.apple.com:2195. I checked the certificate at…
Has anyone come up with a way that they can generate report data based off of a custom field?
Hi, I've been using this API call to get all the WHD request type (https://host.com/helpdesk/WebObjects/Helpdesk.woa/ra/RequestTypes?apiKey=###### working well, getting all the type of request, but since 2 days is not returning all types of request, only some of them, and base in the documentation, this API calls, it is…
Been running web helpdesk since 2013. It's been sufficient for us for most of this time but over the past 18 months we've really started to see the negatives more than the positives. Things like the outdated ticket interface, clients being duplicated and then not being able to update their own tickets, not being able to…
Basically the issue is this. If a technician has a Ticket Assigned to them, and they do nothing with it for a week or two, can that ticket auto escalate to another technician? I would want this only for Assigned Tickets, not Scheduled tickets or Opened Tickets, or Resolved Tickets, etc. Only Assigned Tickets.
We recently archived request types and created new ones. One of the effects of this is that FAQs look different the new request types are faded and some do not show up even though we selected FAQ as a category. Creating a new FAQ does not show us all the request types we have created. And we can move some archived ones (A)…
Looking to see if its possible to change the IP scheme without using the web based setup. Wasn't able to find much on it in the admin guide
Hi Guys, I need some help to display 2x Custom Fields next to each other instead of underneath each other. See screenshot below: Any assistance appreciated. Regards, Stephan
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