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I'm wonder if someone could help me, we are looking to deploy WHD very soon, we've got it installed, but are not sure how to set up tickets so that they have to be acknowledged (not resolved) within 30 minutes and to set up the reporting that keeps track of that. I've downloaded the PDF manual and am slowly going through…
Is there a canned way to get logs of when techs log in and out?
1. We are able to add an attachment through the web portal, 2. The ticket which we try to update is already existing and it's visible on the portal and it can be retrieved by it's id using the Rest API too. 3. We are using the session correctly to authenticate the request and permissions are ok. 4. Version is 12.7.2 5. We…
I am developing a PowerShell module to interact with the Web Help Desk API in order to facilitate integration with various systems. One of the requirements is that I need to be able to add an attachment to tickets. A sample of the proof of concept script I have is here (with sensitive data substituted for dummy values).…
I'm having an issue with the machine that the helpdesk is installed on. Is there a way I can move the helpdesk, complete with tickets and clients, to another machine?
We have a request type called Human Resources and custom fields to choose new user or term user. I would like to assign a different tech to each chose in the custom field. Is this possible?
We recently installed WHD 12.6. Many of our FAQs were imported from another system. With several articles, when I select the Edit button the system hangs with the "Loading..." message. I suspect there are characters in the text that need to be removed, but were allowed to import. Is anyone familiar with this issue?
Has anyone else faced the following issue? The help desk is receiving email but I continue to receive the following error. Thank you in advance. Web Helpdesk is running on Server 2012 R2. Email provider is Google. I've tried multiple changes to correct this issue but none have been successful. 1. Changed imap…
I have read how it's possible to associate an asset to a client by searching for the asset, and then making the association from the asset, Don't really want to do that. We have an AD/LDAP connection that daily pulls in clients automatically. How can we then subsequently and automatically map a client to their assets so…
Hi We currently have on-prem WHD running on a CentOS server. We are planning to move to hosting on a CentOS image on AWS, with fail-over between multiple AWS availability zones (AZ). We will use Google for SAML authentication, with a local LDAP database on the WHD host. We will use PostgreSQL under RDS. I have spoken with…
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