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Does anyone know how to remove the asset information section from the client ticket entry web page?
We have SSO enabled so we don't need to log in with a User Credentials. Over the last few hours, only a few users are required to log in to WHD. I am attaching an image of what we are seeing. We are on WHD Version12.7.1 - Build #12.7.1.538-HF1-WHD-3816-WHD-3817. Has anyone else been having experience like this? Thank you…
Good afternoon, I have reports scheduled to send each technician an email with their open tickets once a week. It just sends them the total number of open tickets under their name. How can I set it up so that it lists out each ticket number of the ones they have outstanding in that one report? Is this even possible? Thanks…
I've installed and configured WHD but didnt see where to go to enforce password policies. Can someone point me in the right direction? The user accounts were created locally.
I'm trying to find the proper qualifier that would allow me to view a ticket with a specific restValue in a custom field. We have a "Computer Number" custom field that allows us to dial in on a specific users computer based on the # we've assigned to them. The custom field definitionId is 11 for "Computer Number", how do I…
version 12.7.3 - Build #12.7.3.81The downloads was available in my download portal... Documentation: https://documentation.solarwinds.com/en/success_center/whd/Content/Release_Notes/WHD_12-7-3_release_notes.htm Just upgraded our development server... how is anyone else getting on?
Hi All, We run two separate installations of WHD - currently on 12.6. For a long time now we find an issue where the ticket screen doesn't save or it collapses menus \ hides them, you then have to either refresh the screen or go back into the ticket - sometimes losing your changes.. It happens multiple times a day for each…
Do we have Cloud based ITSM solution in solarwinds?
We are currently using a SQLDB instance for data, and an Application server for WHD. I was wondering where attachments are housed. Asset attachments, and ticket attachments. We haven't gone live yet, but im working on importing attachments from the previous program (Assets and Tickets) into WHD for techs to review. Also…
Hi all, is it possible to add a custom e-mail template to a status alert? I've set an alert on all tickets with On Hold status and Medium priority so that the tech gets a reminder e-mail 3 days before the Due Date, but the e-mail is so generic that it's not really of any use. Don't think this is do-able, but I might be…
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