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Release of Web Help Desk version 12.7.3 - Build #12.7.3.81

version 12.7.3 - Build #12.7.3.81

The downloads was available in my download portal...

Documentation: https://documentation.solarwinds.com/en/success_center/whd/Content/Release_Notes/WHD_12-7-3_release_notes.htm

Just upgraded our development server... how is anyone else getting on?

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j_a_catlin

I'm about to deploy it in a dev environment as well, have you seen any issues with your test so far?

percyplant

Found a few things which I've reported to SW, but nothing major yet

Let me know how you get on..

j_a_catlin

Thanks for your feedback. I just got our dev instance built out and have not seeing anything that is an immediate red flag with some basic processes. It isn't anywhere near a standard install, but if I see a bug in how we run it, I will do a more standard install to see if the bug carries over and send some feedback.

j_a_catlin

I still haven't had the opportunity to really test the dev environment I setup, but I have not seen the occasional hang that I was able to produce in 12.7.2. There was only 1 instance that I have seen this happen in when pointed at a specific DB backend and I think it may have been either a task(noted as a fixed issue in the release notes) or something else specifically setup on that instance of WHD that I never dug to far into because it was a just a test system to begin with.

When I pointed 12.7.3 to that database it isn't having the same issue, so that is a positive.

ggtcg

None of the reports work in 12.7.3. I can't create new ones and all of my old ones fail when I try to run them, forcing me to have to log back into the system. It generates a java.lang.reflect.InvocationTargetException from the FontManagerFactory.java class on line 86, as it bubbled up from the org.jfree.chart.block stuff.

Other things seem to work, but reports are completely broken.

percyplant

What's the structure / setup of reports?

Are the alert level and alert status, as these are also broken in the dashboard...

MWeb

For us, this update broke SSO (tried both ADFS and Azure AD, not working) with a MissingCsrfTokenException error relation to "your session was not found". I cntacted SW and they have confirmed that this is a known issue and the devs are working on it. A little annoyed that this wasn't listed as a known issue/gotcha in the various docs. Current advices from them, if you use SSO auth is:

Don't upgrade yet (too late for me)
Revert to the previous version (I'd rather not)
Turn off SSO and set passwords for Web Help Desk auth while waiting for a fix.

Aside from not being able to sign in, it seems to otherwise be working fine, LOL.

percyplant

Anyone tried the API? Since TLS 1.0 and 1.1 are disabled by default, which the API used, I hope this doesn't break the API?