Get the latest news about SolarWinds Web Help Desk (WHD)
I have been trying to delete a few assets that are in our asset inventory. I First deleted the asset, and then the manufacturer, as it was a duplicate in our system. Each time that I do this, it reappears the next morning. Is the WHD syncing with a backup, and not saving these? How can I ensure that these assets and…
I want to start using the Parts section of the helpdesk system, I've setup the parts list and inventory. Some parts will have serial numbers which I would like to capture at the point of issue on the Parts & Billing section of the helpdesk request. Is it possible to add a custom field to this section? I tried adding a…
I have logged out of WHD, but I still have a ticket in edit mode not I nor anyone else can edit the ticket. You are already editing Ticket 81843 in another session. Please try again later.
Is there a way that clients can see tickets in their history of all other clients that have submitted tickets in their department? For example: A customer service agent submits a ticket, then another customer service agent wants to put in another ticket that is near or exactly the same as the previous agents ticket.…
Getting this error when installing Web Help Desk on a 2012 R2 server. Using port 8081 to setup since 8443 is taken by another application on this server. Anyone run into this error when installing a fresh instance of Web Help Desk? Migrating from a windows 10 machine to windows server for better stability going forward.…
Hello. I am creating a mobile inventory app and I am using the API to retrieve Assets and make changes to some of the fields. All of them are working great except the room field. I am creating an asset.json file with all the parameters and within that, I have "room":{"id":1510,"type":"Room","roomName":"248"}. I have also…
We're at just over 200k tickets after about 2.25 years of using WebHelpDesk. We've had some issues with slowness that started to crop up once we hit the 200k mark, so I wanted to check about any procedure to purge old tickets. I can't necessarily blame ticket count on the slowness, as we do have quite a few Techs using the…
Greeting Thwackers! I have screwed up my WHD database by accidentally importing hundreds of serial numbers as asset types and thousands of purchase order numbers as models. I now want to end it all and wipe the database clean but I do not want to delete the fine fine configuration I have done. Is this possible? Remember in…
Each time I download an "Asset Import" template. When I try to open it in Excel 2016, I get a message that "The file is corrupt and cannot be opened." I've even tried opening the file in Excel manually, by doing an "Open and Repair". When I do the "Open and Repair", the message says that "the file is corrupt and cannot be…
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