Get the latest news about SolarWinds Web Help Desk (WHD)
Hello, at the moment I can't receive any emails in my helpdesk. I have linked it to my email account, but now when an email is sent to this address, it does not appear as a ticket to me. What can I do?
Dear team, I am running Centos 7 and web help desk. When I click on the download template button, as per screen shot, I get such error, as per screen shot. Many thanks for your support.
First time install of WHD and checking Setup > Tickets > Request Types. Would like Printer/Toner requests to have child type of each printer on the network. The printers are AD printer shares. Powershell's Get-Printer -Computer {print-server-name} returns the list of printers.Having the printer name appear the same in the…
Hi, What is the best way to forward tickets to a group of people (techs) and not just individuals. For example, group A receives a ticket and then require group B's assistance to complete the ticket. They (Group A) can assign this ticket to a member of Group B and that works fine but how can they assign it to the whole of…
Part of our workflow is to add the requestor as the client so that it populates to other Task elements as they get created. This does not allow the Client to see those Task tickets in the their History tab.
I have an Action Rule for when a New Employee ticket is created and it triggers a task to create additional tickets. Is there a way to get the tickets generated by the Task to inherit the Client from the original triggering ticket? Otherwise my techs need to fill that information out on every ticket as it's required…
I have two Task workflows that trigger on a ticket creation. One task is for the completion of an access request form and each child task gets closed in sequence. I then have a Task that is generated at a different ticket creation to then grant the access. These two Tasks are tracked separately by the due date of the…
Why is there even a limit? Why is it a pain to reorder the items? When attaching the template to a ticket, the order of the items are mixed up. Good idea, horribly implemented and leaves a bit to be desired.
I am noticing that certain Request Types with certain custom fields do not display at all when in the Client view. The ones below are Single Choice but I see the problem with Date fields as well. Oddly enough other Request Types with the same type of custom fields do not have this issue. Not sure where to start…
Hello, I've searched for this and found very little that I could use and wondered if someone was able to suggest an alternative idea, if what I am trying to do isn't do-able. I have a custom field with a date field for Date Required across all tickets. I wish to build a simple report to monitor the number of tickets that…
It looks like you're new here. Sign in or register to get started.