Get the latest news about SolarWinds Web Help Desk (WHD)
Who has upgraded to 12.7.11? What issues have you encountered?
In the effort to have automated cascading requests, we have attempted to create a situation where one ticket creates linked child tickets. This works to a point... Issue It seems that the the parent ticket customer information cannot be inherited automatically to the child tickets either as a related and enforced…
Could any body explain why child ticket does not inherit client info from Parent ticket??? It makes no sense to me that WHD would force you to assign a Client to a child ticket where it should have inherited it from the Parent ticket. Inheriting all attributes should include all.
I have made a custom field asking if the client will be needing hardware. when the client selected yes and saves i have it so it will create a new ticket. How do i make this new ticket inherit the parents client.
In WHD, there is the option when creating a note to click "Send" instead of scrolling down and clicking "Save & Email." Is this button the exact same functionality as the "Save & Email" button? Based on limited testing, it appears to be. (What we would reallly like is to disable the "Save & Email" option and only have…
In some other systems like HEAT, or ConnectWise, there are boards for multiple calls on one item or major outages, so issues coming in can be easily identified as part of a on-going issue or to identify a growing problem. Is there any way to configure the dashboard to do this?
Just getting the Web Help Desk setup and currently have clients only sending tickets via email. Right now when they send an email to our itsupport@domain.com email it creates a ticket and then sends them an email that a ticket was opened. But, when I make notes on the ticket or close or do anything on the ticket, no email…
Is it possible to remove assets from a client in bulk? Right now you need to go to each asset and remove the name of the client from it? This would be extremely helpful for when a teacher moves to another campus or leaves the district and for some reason they have over 20 computers etc.assigned to them. If teacher is…
From tech with screenshot: It looks like generating invoices in WHD got messed up. Invoices used to be only one page long (unless there were a lot of notes) but now it's generating the invoice halfway down the first page and requiring a second page. Screenshot included.
[View:/cfs-file/__key/communityserver-discussions-components-files/38/createticket_5F00_json.txt:640:480][View:/cfs-file/__key/communityserver-discussions-components-files/38/Output.txt:640:480] Using below command we are able to capture all the details with respect to ticket ID 1061. Output attached. curl --noproxy…
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