Get the latest news about SolarWinds Web Help Desk (WHD)
Does anyone know if I can update all asset information via API? Can I assign and remove users and link parent and child items? I'm thinking about building my own mobile app to manage assets because I'm tired of waiting on SolarWinds but wanted to make sure I can do what I need to do first. As a fall back, we are…
The Solarwinds tech support has noticed that for some reason, our WHD.log file is not splitting out into daily logs. They asked for the logback-config.xml but have not seen anything that should be preventing the logs from splitting. Has anyone run across this? Windows Server 2019 WHD: 12.7.11 Separate MS SQL DB
Tomcat Application Server 9 STIGs require certain patterns to be in the $CATALINA_BASE/conf/server.xml file. Does anyone know if adding those elements will break WHD logging? It is currently set at: <Valve className="com.solarwinds.whd.WHDLogger" directory="../../logs" prefix="whd_access_log" suffix=".log" pattern="%t [%h…
Does anyone know if WAFFLE will work with FIPS? We are using WAFFLE for SSO but need to go to FIPS compliant. WHD version: 12.7.11 Server 2019 Separate MS SQL Database server
We are running WHD 12.7.10 HF1. While STIGGING using the Tomcat Application Server 9, there are multiple items that refer to the ErrorReportValve and AccessLogValve Valve classNames in the WHD/bin/tomcat/conf/server.xml file. Does anyone know if we can add these items without breaking WHD or if there's a different place to…
We upgraded to 12.7.10 a couple of weeks ago and noticed that assigning/reassigning a ticket no longer seems to generate an email even though the option is checked in Setup. It was working fine just prior to the upgrade. The other email that doesn't seem to be working is the "A Tech I supervise is the recipient of a Ticket…
Similar to a previous hotfix needed in 12.7.1, I upgraded yesterday from 12.7.8 to 12.7.10 and now I'm seeing the Word wrapping issue in the ticket Request Detail field issue that was fixed in hotfix 12.7.1.538 HF: SolarWinds Web Help Desk 12.7.1.538 Hot Fix (WHD-3817 and WHD-3816) This hot fix resolves the following…
I am trying out the self service Forgot Password feature but it is not working. From a Client account, I can click on the Forgot Password link, insert the email address and click submit. WHD prompts with a "If your email address is recognized by the system, you will receive a confirmation message shortly." The Client never…
I am looking to upgrade our help desk server so I am looking for the full process of backing up and restoring the web help desk. Thank You
I need to detect changes of hardware. For example when a disk is replace for another or a new memory card is added in a laptop.
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