Is there a way to create a Dashboard for Alert Items/outages that everyone can easily see, and add notes to if multiple calls come in.

Addiks

In some other systems like HEAT, or ConnectWise, there are boards for multiple calls on one item or major outages, so issues coming in can be easily identified as part of a on-going issue or to identify a growing problem. Is there any way to configure the dashboard to do this?

pabely

Dashboards run from Saved Ticket Queries so if you have a saved query which shows Problems only with a Specific status they can be shown, they are only totals though, you would need to drilldown to see individual Problem details.