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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

System-generated Calendar Requests Have the Incorrect Date+Time
Version: 12.7.13 OS: Rocky Linux 8.8 Linux is synced to NTP via timedatectl. Whenever I've tried to set a Scheduled Date in the Status & Schedule section of a ticket, the calendar request that gets sent from WHD to Outlook always has the incorrect date and time. For example, I set the Scheduled Date of a ticket as 11/24/23…
WHD - HTML Links not going to ticket
Hello all! I'm just curious if anyone else is having issues with the HTML emails that are sent out. I have users that when they click on the ticket number that either nothing happens or it goes to the My Tickets tab and doesn't open up the actual ticket. Thanks!
Prevent tech from reassigning ticket to specific tech
How can I prevent tech from reassigning a ticket to specific tech? For example: If I have a supervisor with tech account and I don't want other technician to reassign tickets to him. Thanks in advance.
WHD 12.8 mysql upgrade from 5.7 to 8.0 X error when forwarding from email to WHD helpdesk We're sorry, an error occurred while attempting to process your support request:
com.webobjects.eoaccess.EOGeneralAdaptorException: EvaluateExpression failed: <com.macsdesign.util.MDSMySQLPlugIn$MDSMySQLExpression: "INSERT INTO webhelpdesk.JOB_TICKET(BCC_ADDRESSES, BILLING_TERM_ID, REPORT_DATE, ORIGINAL_TECH_ID, SHIPPING, HAS_BEEN_REASSIGNED, SEND_GROUP_MGR_EMAIL, TRAVEL_COST, SEND_TO_CLIENT_CC_LIST,…
Bulk Merge Duplicate Accounts
Hello- I have about a list of 140 new clients that need to be check if there are duplicate client accounts for a merge. Is there a way to perform this in a bulk action? Only see an option to individually search by each username. Please advise, Thanks.
Can't approval ticket
Hi all, When end-users send a ticket to the manager for approval, they can't. Could you help me to fix it? Thanks all
Implications of turning off Company
We used to have a main company and subsidiary, so we have two companies setup in WebHD. Now the subsidiary is just another department (we have 1 company). What are the implications if I go into Companies & Locations / Locations Options / and un-check Use Companies?
12.8 Cab Process change
Can anyone elaborate why the cab process change is happening in 12.8? I don't totally understand as you can have it approve before with just setting the minimum approvers to 1. Now you can lose that option if you use the "new" format.
Cannot backup database because no Backup Command has been provided.
I get the error when I click on the Backup Now button in Settings > General > Database: Cannot backup database because no Backup Command has been provided. I searched and couldn't find an obvious solution. WHD 12.7.13 Thanks for any help.
Can't assign a ticket to out of office tech?
Hi I have a ticket I need to assign to an out of office tech for when they return. Under ticket history it says "Assigned to Tech[V], Backup-Tech from Admin Tech", yet it's still assigned to the backup tech?