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Hello all, I've found where to enable auto-replies when tickets are created but I would to customize the message so instead of simply stating the ticket number and listing the issue they just emailed in, I would like it to say something like 'Thank you for submitting a ticket instead of leaving a vague and damp post-it…
I have several WHD instances, all running near at latest versions due constant attempts to mitigate issues introduced in each version with character display, scheduling and other quirks.... One of the items I've been troubleshooting for a while is Orion integration. This works without issue in a single instance WHD (one…
Hi Forum, Has anyone got WHD working with a Client LDAP Sync to an Azure AD using the following https://learn.microsoft.com/en-us/azure/active-directory-domain-services/tutorial-configure-ldaps ? Done a few Windows Servers in Azure and connections to AzureSQL Ok, the SSO to Azure Ok as well but taking to Azure AD via LDAPS…
I am wondering if there is a way to connect Web Help Desk with an API that will allow techs to start and stop time as they are working on a job. I'd like it to automatically keep track of times based on starting a clock at the beginning of the job and stopping the clock when they are done for that time period. This way the…
Howdy all, It looks like something changed in 12.7.12 from .11 in how credentials are salted/hashed in the database. First indication of this is that is would not use the existing .whd.properties file and presented the initial configuration dialog in the browser rather than directing to upgrade the DB as usual. I put the…
The current API documentation (12.7.13) mentions the ability to upload an attachment to a FAQ. See page 25. There is no mention of downloading the actual FAQ or uploading an FAQ. This question has been asked in this forum 8 and 9 years ago, but I'm asking for current status. Customer support did not have an answer and…
Hello, Does anyone know if it's possible to save a ticket's due date into a custom field on a ticket? I can see in a ticket where the due date is captured within a history update when it's changed, so I'm thinking it may be possible? I'm hoping by saving the due date value into a custom field, we will then be able to do…
Hello! Is there any way to get a list of Assets related to a Client using the client's ID or Username? I've read the documentation and couldn't find any information.
Hi Team, I'm getting below error when setting up Out Of Office in WHD 12.7.13. Can you please guide? Screen is attached Thank You
Does anyone know where I can find a database schema for WHD so that I can query tables in our MS SQL Server database? Thank you.
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