Currently, the parts module in Web Help Desk has no API functionality(as seen in the latest API guide), this hampers the ability of the tool to integrate with ERP-like systems, API calls to create parts, add/remove quantities, update pricing/details, add/remove parts to tickets.
Hello, it is realy annoying to upload a file by clicking on "upload", than click on browse in the new window, select the file, than click on upload and than don't forget to save the ticket. Is it possible to enable drag and drop upload, that the tech can just drop the file to the ticket details or the note? Additionally,…
Unable to use screenshots - WHD does not allow screenshots to be inserted into the ticket. We should be able to add screenshots to a note that is sent to the customer in an email. Response: Screenshot is added as attachment. Further: Not just screenshots but ability to copy paste from emails, tables, text documents etc.…
Wish for Web Help Desk to have the following functionality: Would like the option to change WMI change port. Would like WHD to have a SolarWinds agent for assets just like in Orion
It would be really useful to allow more tags to be used when sending emails for survey's. It would be particularly useful to include the subject of the ticket in these emails so the clients know what the survey is in response to before clicking it.
With the release 12.7.12, after trying the @mention feature on Ticket Notes and although the concept is great it would be better if these can be included within the Technician Interface of the person who was in the mention (My Tickets or Group Tickets or even a separate column like My Approvals) also as an extra column…
Often we know that a particular request type already exists somewhere in the hierarchy of all the request types, but it can be very hard to find them. A search function would greatly ease that pain.
In this day and age, more and more companies are moving to cloud based solutions, and it would be WONDERFUL if Solar Winds would offer a platform to migrate and host Web Help Desk in the cloud. It is becoming more and more cumbersome to try to keep up with patches and software updates on local servers. Since Solar Winds…
This feature request is to make it possible to program a Quick Ticket, so that you can associate the new ticket that's created using the future, to an EXISTING ticket. Right now when you program a Quick Ticket, the top of the screen is absent the "Problem Search" and "Request Search" tab that will appear in a normal…
This feature request is to add an "Advanced Search" term to Web Help Desk that allows you to find tickets that are CHILDREN or PARENTS: Use Case: Right now, you're not able to search for tickets that are CHILDREN to other tickets which for example...that haven't yet been closed. You're also not able to just find PARENT…
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