With the release 12.7.12, after trying the @mention feature on Ticket Notes and although the concept is great it would be better if these can be included within the Technician Interface of the person who was in the mention (My Tickets or Group Tickets or even a separate column like My Approvals) also as an extra column…
Often we know that a particular request type already exists somewhere in the hierarchy of all the request types, but it can be very hard to find them. A search function would greatly ease that pain.
In this day and age, more and more companies are moving to cloud based solutions, and it would be WONDERFUL if Solar Winds would offer a platform to migrate and host Web Help Desk in the cloud. It is becoming more and more cumbersome to try to keep up with patches and software updates on local servers. Since Solar Winds…
This feature request is to make it possible to program a Quick Ticket, so that you can associate the new ticket that's created using the future, to an EXISTING ticket. Right now when you program a Quick Ticket, the top of the screen is absent the "Problem Search" and "Request Search" tab that will appear in a normal…
This feature request is to add an "Advanced Search" term to Web Help Desk that allows you to find tickets that are CHILDREN or PARENTS: Use Case: Right now, you're not able to search for tickets that are CHILDREN to other tickets which for example...that haven't yet been closed. You're also not able to just find PARENT…
A lot of times we'll receive tickets that arent due for a least a month out, majority of these also have child tickets causing a buildup in our queue. Would be convenient to hide these tickets from the queues & maybe just show on the calendar until they're due dates.
Would like the option (like the vertical Requests tab on tickets) to show when viewing the Asset Info on a ticket which would show the history of tickets on the asset. Many times a tech is working on an issue with an asset, and it would be helpful to know what the past issues on the asset have been. Having a side window…
I have monthly compliance tasks that I run against a large number of assets. Currently when I run this monthly tasks I create the new ticket then click the "Asset Info" tab, then select my saved query, then click each asset one at a time until all of them are added to the ticket. it would be a lot more efficient if I had…
Under the "Asset Info" tab in a ticket, assets that are assigned to the ticket's client are suggested for attachment. Can we also get suggested assets based on the Location/Room of the ticket? Currently we have to manually search for those assets in every ticket.
Currently, my iPhone is completely useless when it comes to taking inventory with WHD. Why can't we scan barcodes, confirm locations, update Audit dates, etc. all from the iPhone app?
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