Copy and paste of images and tables into tickets

Unable to use screenshots - WHD does not allow screenshots to be inserted into the ticket. We should be able to add screenshots to a note that is sent to the customer in an email.

Response: Screenshot is added as attachment.

Further: Not just screenshots but ability to copy paste from emails, tables, text documents etc. without losing formatting. Attaching files and having to refer to these is time consuming and can result in poor execution of a solution or process.

Find more posts tagged with

screenshots

tables

cut and paste

Status: None

Comments

chig77777

This is very useful and must have feature...copy paste from any test editor to WHD editor should work without loosing the formatting...

cong

Basic feature that needs to be supported, URL links breaks the flow of the ticket having screenshots with the description makes the information more readable. It would also allow copying a whole email with images straight into a ticket without the additional time required to "attach" each image.

This feature should be supported!!!

reidg

The ability to paste a few rows and columns from Excel without losing all the formatting would be great.

williamcerniuk

Here we go...

williamcerniuk

(Kinda don't like this editor) but... https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskapplybbcodeformat.htm and use

[img]URL[/img]Adds a hypertext link to an image.

linking back to an image that has been uploaded to the same note... or an image outside (risking some speed and security...)