I'd like to submit to have a feature created that allows the archiving of Locations, and also the archiving of Techs. In the upgrade, we are now able to archive Request Types, which is great, but it would be useful for Locations and Techs as well.
As of Release 12.8 Web Help Desk now requires tech's to use 12 character long complex passwords to login: https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8_release_notes.htm#:~:text=to%20Purchase%20Order-,Improved%20password%20policy,-The%20new%20password This makes logging into Web…
When a ticket is scheduled and assigned to a tech automatically add the scheduled ticket information into Outlook as an appointment on both the techs and clients calendar.
Ticket generated have a ticket number, can you add a barcode either below it or above it to make it easier for our technicians to pull up the ticket. I made this request over 3 years ago and have seen no change/update. We are looking at an alternative ticket systems that have this feature. Thank You
Asset inventory has a field to add attachments, we'd like to see the same field added to the Parts Inventory. As we add parts, it would be helpful to add images to show the part description.
It would be very useful to allow techs to enter date range of scheduled vacation time ahead of their absence and have it expire when they are expected to return.
It would be great to see an option where standard replies can be chosen from a drop down list by techs. These standard replies would be similar to what a bulk action item does except it would be much more visible. And instead of saving the tech note in the ticket, the tech will have the option to edit the text before…
Hi, Nowadays, the WHD application only let me affect the resolution time of the time assigning the time zone on the tech. But the idea is that the due time can be altered depending on the time zone and also the request type and severity of the ticket. Sometimes we have clients in different countries, o even a specific…
Adding the BIOS TAG to the Assets Discovery Connections - SCCM - Attribute Mapping as an option to map the BIOS Tag to an attribute, either predefined or Custom Attribute, would be extremely beneficial for those that utilize this tag as part of the Asset Inventory and Asset Management for the organization, for…
I would like the option to send email notifications/receipts to both the client and the tech when a user borrows an asset (so when the tech clicks the Check-Out button) and returns an asset ( so when the tech clicks the Check-In button) within the reservation section in WHD This is to provide some form of receipt when the…
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