Hi, Nowadays, the WHD application only let me affect the resolution time of the time assigning the time zone on the tech. But the idea is that the due time can be altered depending on the time zone and also the request type and severity of the ticket. Sometimes we have clients in different countries, o even a specific…
Adding the BIOS TAG to the Assets Discovery Connections - SCCM - Attribute Mapping as an option to map the BIOS Tag to an attribute, either predefined or Custom Attribute, would be extremely beneficial for those that utilize this tag as part of the Asset Inventory and Asset Management for the organization, for…
I would like the option to send email notifications/receipts to both the client and the tech when a user borrows an asset (so when the tech clicks the Check-Out button) and returns an asset ( so when the tech clicks the Check-In button) within the reservation section in WHD This is to provide some form of receipt when the…
When adding new assets, it would be nice to have a way to bulk scan in new devices. For example, if I have 500 laptops that I'm unboxing and tagging, it would nice to have an interface where I could scan the asset tag and serial number to enter the device in inventory. Ideally, WMI or ARD would later discovery those…
It would be great to create serial number and asset number fields in the Import purchase order tool to populate the built-in fields within assets.
When doing an asset query you can get the columns and view you need on screen perfectly to what you require - eg correct data and choose columns in the view. Great. However...... When you send this data to Excel or a CSV file you get EVERY column in the Asset item. Need to only export the query columns.
See Screen shots for clarification... It would be great if we could change what columns show up in the Asset Info tab of a HelpDesk ticket. I would like to display the warranty info for the unit.
An asset dashboard similar to the ticket dashboard so you can create charts based off of asset queries and display charts for assets with warranties about to expire, number of assets by location and asset count by manufacturer.
Synopsis In the My Tickets and Group Tickets tabs list, provide: * A visual indicator for parent tickets that have child tickets, and child tickets that have parent tickets * A visual indicator for parent tickets that indicates when all child tickets have been closed Such indicators can be icons and/or colors. Discussion…
Our company uses primarily Google to authenticate into web systems like Web Help Desk. Competitor products allow for their applications to provide login via Google Authentication. I'm convinced that if Web Help Desk doesn't add Google Authentication to the application, that my company will leave the product within the next…
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