Add the ability to restrict access to the Advanced Search tab for techs via Tech Permissions

james.kluza

Need the ability to restrict access to the Advanced Search Tab of Search Tickets for technicians.  Currently, if you are a tech you have the ability to use the advanced search tab in the console and can create complex queries that by default do not have a time limitation.  Unless a Max Record count is set in the console for returned search results (this is empty by default) poorly crafted queries can affect console performance in a negative way.  In addition, a poorly crafted query can then be saved and shared and could be reused by another user or worst case in a dashboard widget where this query would run over and over while that dashboard is being viewed and refreshed.  

This solves two problems:

1.  Prevents the ability to create poorly crafted queries

2.  Gives granular control to which queries can be used/shared as source data in dashboard widgets

Advanced search:

Thanks

James

jhoag_gcsd

@james.kluza I'd offer that there should just be different "search results" limits available for different user types.  So for me as an admin, I'd want to have the query return ALL records because I trust me.  For a normal "Tech" I'd want to limit their RESULTS (not their ability to query) to a number of records that doesn't represent an "out of control" (poorly crafted) search.  If the developers were super cool...they'd have different limits you could set to your liking such as:

• Admin:  Unlimited
• Techs:  100
• Clients: 10