I would like to see the ability to hide tabs in the Client View. For example, if I am not using the "Messages" function of WHD I would prefer to hide this tab so clients don't ask about it. Similarly if I am sync'ing in client information from Active Directory then I don't want them going to edit their Profile only to have…
I would like to be able to see if any reports are running, whom it was started by, and when it was started. Also an option to stop a running report.
I would like the ability to create tooltips for the different request types. I have had people ask what some of the different Request Types mean and if I could create tooltips for these that would help with those questions.
Currently there is no discovery tool for asset discoveries that are SNMP related. I would like to be able to inventory and track SNMP assets such as printers, switches, IP phones, IP cameras, firewalls, and others. I would love to be able to scan SNMP related devices, scan IP ranges, and even scan Active Directory without…
Currently it doesn't appear that the mobile view will let you open new tickets, I would like to see this added.
I would like to see a connection to Google Apps for Education (GAFE) which is now G Suite similar to the AD/LDAP connection. A good many school systems have moved to this type of platform and a connector would be wonderful. It saves us from having to have and manage an AD/LDAP in addition to managing the G Suite…
I am not sure which modules are generating tickets with out request details but since connecting SolarWinds Orion to to WHD there are tickets being auto generated with no request details. The issue is it becomes difficult to know exactly whats wrong or why the trigger happened. Also when automation is presented in WHD with…
With all major PC and mobile device software manufacturers supporting Progressive Web Apps (PWA), I'd love to see WebHelpDesk move in this direction. It would be great to get notifications and a richer web experience from WebHelpDesk, especially on mobile devices.
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=98 This has been a much requested feature on the forums since 2009. In the places I have set up WHD, we have set up the approvers section for tickets. A majority of the approvers are technicians who 'live' in the tech interface. Even managers are technicians so…
I would like to have pre-configured ticket templates that can be used. These templates when selected would allow you to fill in additional details before submission. A great use case for this is New Employee tickets. While most of the details in these is the same each time, it's also necessary for our HR person to put in…
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