We are trying to implement the Parts feature to maintain inventory of our parts and supplies in our storage areas. Right now it is only possible to assign inventory to Locations. I would like it to be possible to inventory parts to a Room within a Location rather than only a location. Or better yet a shelf within a room…
The view for the client on the top menu bar is Request, History, FAQs, Messages, Profile. Could we add Survey? With a Public Survey type? We rather create survey's that really don't require us to setup frequency them, and run automatically. We like to user to enroll if they want to provide us feedback, it a much cleaner…
We would really like the location group to be able to be visible from the ticket queue. This would make it easier to sort tickets when looking for tickets in a specific group rather than remembering which location is in which group. We could also then filter/sort in Excel after downloading a TSV of tickets rather than…
I would like an option in Web Help Desk that would allow clients to see who is CC'ed on a ticket via the WebUI when viewing the ticket details. Currently our clients can't see this and they have to ask us who is on it to make sure it's the folks they need.
I would like to see an option in Web Help Desk to allow clients to set the Ticket Type.
There are a number of email templates where I would like to use a different outgoing email address. e.g. normally users get emails from WHD with the address of DO_NOT_REPLY@ourdomain - this is to prevent them replying to the email. It would be really helpful if when sending the Resolved email template (as well as other…
I would like to see the ability to hide tabs in the Client View. For example, if I am not using the "Messages" function of WHD I would prefer to hide this tab so clients don't ask about it. Similarly if I am sync'ing in client information from Active Directory then I don't want them going to edit their Profile only to have…
I would like to be able to see if any reports are running, whom it was started by, and when it was started. Also an option to stop a running report.
I would like the ability to create tooltips for the different request types. I have had people ask what some of the different Request Types mean and if I could create tooltips for these that would help with those questions.
Currently there is no discovery tool for asset discoveries that are SNMP related. I would like to be able to inventory and track SNMP assets such as printers, switches, IP phones, IP cameras, firewalls, and others. I would love to be able to scan SNMP related devices, scan IP ranges, and even scan Active Directory without…
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