Hi, There needs to be a vacation expiry field so that the Web Help Desk Admin can set the ending vacation date of the tech. Thus there will be no need to go back in to click the "On Vacation" checkbox again when vacation is finished.
At the moment the only email templates in Web Help Desk regarding asset reservation is when one is overdue. I think it would be great if we could get templates for: 1. When an asset is checked out, with the client it was checked out to and the tech that checked it out along with the time. 2. When as asset is checked in and…
When creating a custom field in "Web Help Desk" with multiple values to choose, you need to be able to set one of them as a default value.
When creating Ticket Reports, I would like to have the ability to report on clients, not just creators. If a user calls into the HelpDesk and a Tech opens a ticket for them, the tech is now the creator, not the user. When creating reports, I would like to see client data.
Everything is in the title: -Having the possibility to have a full screen/full window view of things that are only half-screen view, as: - Inside a ticket - Settings - Parts Thank you.
Everything is in the title: - Be able, for each request type, to assign an outgoing email address for this request type. This is very useful if there is many phone tickets in your company (tickets manually created by techs), so the customer get the ticket information from different email address, depending on its request.
You have ideals that are open for voting that you implemented, you have ideals that you will never implement. Please close ideals you have done.. Any ideals that you are not going to do, please set a status not going to implement for these reasons etc... Plus check any ideals that you will do on the product road map. The…
It would be helpful if the client could set a the due date. Currently we need to define a bunch of priorities that are set by action rules based on a custom date field. this makes it very complicated for something so simple.
I would like a way to move the location of the different different sections("Modules" - eg; "Notes", "History", etc.), focused especially on "Custom Fields" (eg; move above the Ticket Notes, instead of below them)? I could see this being done with some variables being used in the webpage to reference which module to show…
Currently, the alert levels only work with the priority. Since you can schedule a task in WHD, the alert level should be tied to the date set in the schedule instead of the priority level. This would give more control to show when a particular task has not been completed within a time frame.
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