You have ideals that are open for voting that you implemented, you have ideals that you will never implement. Please close ideals you have done.. Any ideals that you are not going to do, please set a status not going to implement for these reasons etc... Plus check any ideals that you will do on the product road map. The…
It would be helpful if the client could set a the due date. Currently we need to define a bunch of priorities that are set by action rules based on a custom date field. this makes it very complicated for something so simple.
I would like a way to move the location of the different different sections("Modules" - eg; "Notes", "History", etc.), focused especially on "Custom Fields" (eg; move above the Ticket Notes, instead of below them)? I could see this being done with some variables being used in the webpage to reference which module to show…
Currently, the alert levels only work with the priority. Since you can schedule a task in WHD, the alert level should be tied to the date set in the schedule instead of the priority level. This would give more control to show when a particular task has not been completed within a time frame.
When Enabling Warranty/Lease Expiration Alert in Web Help Desk, Currently only one tech can be selected who can receive notification alert, we require multiple recipients who can receive notification alerts on warranty/Lease Expiry
In Web Help Desk, when we enable expiration alerts for asset warranty expiration, we also want the customization of the email notifications that are to be sent to tech. The Email heading can be changed from default heading provided in email. Moreover, the Fields required in the expiration email can be selected and set.
I have seen the feature of adding a link to a tool via CustomURL. But this does not seem to work with Teamviewer. I am in early days of exploring this and may not be passing suitable parameters to TV. But TV once loaded stays as an active app in your system tray and as such does not respond properly when a new instances is…
This would simply save time when including multiple attachments to one ticket.
Enable the system to auto populate the due date field from a custom ticket field. We have setup the system as a mini Functions\Event management request system and part of this is where staff enter the date and time of the event. Staff are asked in the ticket to identify the departments they require such as Maintenance…
Hello, it would be great, if you can insert screenshots per copy and paste in a WYSIWYG editor and view them inline. Thank you.
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