At the moment the only email templates in Web Help Desk regarding asset reservation is when one is overdue. I think it would be great if we could get templates for:
1. When an asset is checked out, with the client it was checked out to and the tech that checked it out along with the time.
2. When as asset is checked in and the tech that checked it in.
3. When a client requests a reservation.
At the moment techs constantly have to check the reservations tab because no email is sent when one is requested. We also never know which tech checks out or checks in an asset, we just get a time. These changes would make the asset reservations much more reliable and more manageable than they are now.
In addition to the email templates some general Quality of Life changes to reservations could help as well.
1. When an asset is "Checked out" changing it's status automatically, same when checked in.
2. Tracking the tech that checked in and out an asset so there is accountability.
