In the PO Line Item editor, we need a "quick add" button next to next to the "Asset type" and "model."
I'd like to be able to set a "Time" criteria for action rules. For example if I want a rule to come into effect after 5:00pm EST or I want it to only take effect on Saturday - Sunday. This would be simple but invaluable for automating.
Add a feature to allow the display of active public messages on the login page. Make the feature configurable, like display the 5 most recent. Then allow the user to click on the message for more information. It's nice to know there is a public message, but having to click on the link to display the message seems to be too…
US based and International customers sometimes just need to ask a quick question. A chat feature would allow them to do that. Customers could click on a link on their home page to get immediate help via chat.
In the 12.6.0 beta code, Top Level Domains which are not country-specific are still not supported. For example, mine is a Donuts TLD, .systems. When I try to create a new user using my corporate email address, I get the following error: WHD Is by no means the only culprit, but if you could bake in support for the whole…
We usually set alert levels based on last updated because we want to ensure that our techs are communicating with clients in a timely manner, even if it's just to say they are still working on the issue. Our primary SLA is based on first update. It is hard to manage our SLA's in WHD when simply assigning a tech or adding a…
Please take in to consideration your customers who are in the Financial and Health Care sectors. These two sectors are especially subject to Federal regulatory rules and standards. Such information is publicly available for anyone to read. Users of this forum could opine for further details. I am writing on behalf of the…
Rule Trigger only fires when a change is done to a ticket. I would like to have a schedule option, kinda like what you do for reports, but instead I want to do something rather than report it.
I would like the ability to change field values of assets dependant on an action made (e.g manual change of asset status could trigger a change in other fields)
I would like to see an option on WHD Ticket Custom Fields that would allow multi-level drop-down options similar to the way Request Types are built. When we audit tickets we need a way to quickly categorize them without changing the Request type, that will also allow us to provide custom reporting or dashboards.
It looks like you're new here. Sign in or register to get started.