Rule Trigger only fires when a change is done to a ticket.
I would like to have a schedule option, kinda like what you do for reports, but instead I want to do something rather than report it.
This would require further review and refinement to work appropriately.
For example:
If a tech went to make a small edit to a ticket note, perhaps to add their work time... the rule would fire across when you save the ticket.
Would this occur if a client replies back?
What happens if a tech makes an internal white note, does the rule apply again?
This is a nice to have, but it needs a tonne of work and refinement before any function becomes useful due to the way it would proceed to apply the rule upon ticket update.
