When adding notes to an existing ticket, adding the ability to tag a tech/client with either "@ or #" which would automatically add them to the CC fields would be helpful to keep all relevant stakeholders involved in any ticket updates.
Why can't we export ticket reports as TSV? Billing reports are far too limited for what we want to report on. Being able to export ANY report as TSV wouldn't seem to be too big an ask would it as the Ticket reports can already display a table of figures - that all we need.
It would be great to be able to assign a specific preexisting checklist for a specific ticket that is created using the Task feature. See the picture of the page below. Basically adding a row with a drop down to choose the checklist (and maybe a way to create a checklist if it doesn't already exist.)
Currently when you go into 'Assets' and do a search for assets using a custom column set, it will display those assets and columns as expected. However, if you attempt to export those to an Excel document it will export every single column for every single asset listed rather than the columns in your custom column set. If…
We have been facing an issue since version 12.4 where the system at different times in the day will say that there was an error attempting to retrieve e-mail from an account we have specified. We have five different support queues with different accounts that mail can route through. These are all Gmail accounts and all the…
We would like to see the ability added to be able to search for an Asset based on whether they were linked in a particular ticket.
I would really like to streamline loaning equipment in WHD. Ideally, 1. Type in (or bar scan) an Asset 2. Type in (or bar scan) a User this should be able to be done in either order as well. That should be it. [there should be a preference for a default Due Date period (ie 2 weeks)] Options: a. Schedule date if you want to…
In the 12.6.0 beta code, Top Level Domains which are not country-specific are still not supported. For example, mine is a Donuts TLD, .systems. When I try to create a new user using my corporate email address, I get the following error: WHD Is by no means the only culprit, but if you could bake in support for the whole…
With Web Help Desk being used for many aspects in a company, the area Server Options and other areas like it under Setup should not be visible to non admin or non support groups or individuals. Take for instance a company using the resource with IT and HR. The company does not want the HR department to have the ability to…
Would like a site we can direct remote users to and then give them a meeting number. Most of our users do not have remote access to email but everyone can check out laptops and other gear for meetings.
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