We would like to see the ability added to be able to search for an Asset based on whether they were linked in a particular ticket.
I would really like to streamline loaning equipment in WHD. Ideally, 1. Type in (or bar scan) an Asset 2. Type in (or bar scan) a User this should be able to be done in either order as well. That should be it. [there should be a preference for a default Due Date period (ie 2 weeks)] Options: a. Schedule date if you want to…
In the 12.6.0 beta code, Top Level Domains which are not country-specific are still not supported. For example, mine is a Donuts TLD, .systems. When I try to create a new user using my corporate email address, I get the following error: WHD Is by no means the only culprit, but if you could bake in support for the whole…
With Web Help Desk being used for many aspects in a company, the area Server Options and other areas like it under Setup should not be visible to non admin or non support groups or individuals. Take for instance a company using the resource with IT and HR. The company does not want the HR department to have the ability to…
Would like a site we can direct remote users to and then give them a meeting number. Most of our users do not have remote access to email but everyone can check out laptops and other gear for meetings.
We would like to see the ability to have members of an AD email distribution group to be added to a ticket and allow the individual members of the group update the ticket. Currently, if we need to add several people to a ticket so that multiple shifts are aware of the issue, it needs to be done manually and if done by…
WHD's existing "Approval" process has some useful benefits; however, it also has some severe limitations with regards to change management in an ITIL framework. One obvious example is that a RFC number should be separate from a Service Request/Problem/Incident number. In the previous forums for WHD there was discussion…
We use Webhelpdesk for both external customer facing tracking and internal issue tracking. Our existing process has a customer return an asset for testing via an incident ticket. If the asset fails testing it is replaced and the customer facing ticket resolved. We have tasks and processes in place to generate a 2nd…
When you delete items in WHD such as companies it's only a soft delete, they still exist in the database. Because of this I would like to see a check box in the search options that would allow me to see and search by deleted companies. There are cases where we may delete a company as we no longer work with them but…
In the PO area it is currently not possible to input a line item and advise how many of that item you're ordering. Instead you have to input the item, then duplicate it as many times as you need. The only other option is to make a model that specifies it is more than one of that item, and that removes the accuracy in…
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