Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Search for Assets based on link to Ticket

We would like to see the ability added to be able to search for an Asset based on whether they were linked in a particular ticket.

Find more posts tagged with

asset search

Status: None

Comments

fluffy_midnight

Hi rels,

This can already be achieved by going to Tickets (navigation) > Search Tickets (navigation) > Advanced Search (tab).

Then select the condition 'Asset' and put the details you are wanting to search with and voila!

-Midnight

As I can see you in the vote history I've mentioned you here: smttysmth02gt

smttysmth02gt

Thanks fluffy midnight but I don't even have WHD...just upvoting what I thought was a good idea. Thanks for the heads up though!

rels

Actually, I want to search the other direction, finding assets based off whether they were linked a specific ticket, not tickets based off whether they contain a specific asset.

It would be helpful if, for example, I want to change the location of multiple assets that were all part of the same ticket. Currently, I need to find all the assets to link them to the ticket, and then perform a second search in the assets tab in order to use a bulk action to modify all of them.

The other possible solution to my issue would be to have bulk actions be runnable inside a ticket