Hi, People can copy and paste text in the blank field, but they can not copy paste an image in the blank field. It would be great if that would be possible so that they dont need to save the image first and add it as an attachement.
I would like to see the ability to force techs to only have the "save and e-mail" option instead of just save. This would eliminate techs "forgetting" to notify the clients when they provide updates or close tickets.
To be able to create a child asset automatically when a certain parent asset is created. Example: Add a surface book as a parent asset it would automatically create a child asset, surface pen to it.
Just purchased Web Help Desk with 3 tech licenses. Was not told that the administrator takes up a tech license. So now we either lose a tech license or we lose administration, purchasing another tech license is not an option. Would be a good feature to have the administrator account not included as a tech license and used…
Hello, I would like to see the option to save a ticket as draft before submitting. This would be of benefit for more complex service request type tickets which contain multiple custom fields. The info required for these fields may not be available at the time of creating the initial ticket. Rather than having to return and…
When adding notes to an existing ticket, adding the ability to tag a tech/client with either "@ or #" which would automatically add them to the CC fields would be helpful to keep all relevant stakeholders involved in any ticket updates.
Why can't we export ticket reports as TSV? Billing reports are far too limited for what we want to report on. Being able to export ANY report as TSV wouldn't seem to be too big an ask would it as the Ticket reports can already display a table of figures - that all we need.
It would be great to be able to assign a specific preexisting checklist for a specific ticket that is created using the Task feature. See the picture of the page below. Basically adding a row with a drop down to choose the checklist (and maybe a way to create a checklist if it doesn't already exist.)
Currently when you go into 'Assets' and do a search for assets using a custom column set, it will display those assets and columns as expected. However, if you attempt to export those to an Excel document it will export every single column for every single asset listed rather than the columns in your custom column set. If…
We have been facing an issue since version 12.4 where the system at different times in the day will say that there was an error attempting to retrieve e-mail from an account we have specified. We have five different support queues with different accounts that mail can route through. These are all Gmail accounts and all the…
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