It would be nice to see the history of assets that have been attached/assigned to a client. You are able to see who/what changes were made to a asset but not able to view that same information from a client perspective. This would be super helpful to us as we assign computers to clients, we would be able to track how many…
We need to add Change request to the list of Ticket types so we can more easily identify changes.
A recent 'point' upgrade of Web Help Desk (v12.6) has removed the ability of Client accounts that are also Tech accounts to see all request types. This means our Techs in the Facilities group can not see the IT Requests and the Techs in the IT group can not see Facilities requests. This is very annoying and is causing us a…
When a user logs in and and goes to the FAQ's, by default know category is selected. It would be nice to have a feature to set a default category and sub category to be displayed when the client navigates to the FAQ. My testing has shown that most of my users when they encounter the blank page, they do not search for a FAQ…
In our environment we have several departments that use this product. Each departments has their own due dates, alert levels, statuses, Priorities, etc,.. It would be great if you could assign Priorities and Statuses to a Request Type, so that other unrelated or unnecessary levels are hidden from view to the Technicians on…
I've noticed that when creating checklists, doing it from the Set Up menu, it does not allow you to sort them if you need to add more items to checklists. Also, once the checklists are in individual tickets, the tickets automatically rearrange the order the checklist is in. I reached out to SolarWinds help and they…
Hi, People can copy and paste text in the blank field, but they can not copy paste an image in the blank field. It would be great if that would be possible so that they dont need to save the image first and add it as an attachement.
I would like to see the ability to force techs to only have the "save and e-mail" option instead of just save. This would eliminate techs "forgetting" to notify the clients when they provide updates or close tickets.
To be able to create a child asset automatically when a certain parent asset is created. Example: Add a surface book as a parent asset it would automatically create a child asset, surface pen to it.
Just purchased Web Help Desk with 3 tech licenses. Was not told that the administrator takes up a tech license. So now we either lose a tech license or we lose administration, purchasing another tech license is not an option. Would be a good feature to have the administrator account not included as a tech license and used…
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