When a user logs in and and goes to the FAQ's, by default know category is selected. It would be nice to have a feature to set a default category and sub category to be displayed when the client navigates to the FAQ. My testing has shown that most of my users when they encounter the blank page, they do not search for a FAQ and just leave their helpdesk session. If I was able to set a default category and have the FAQ's displayed for that category, I think my users will be more inclined to search for information. For example, I have created a ticket category called Misc. Under that category I have a subcategory called informational. If I could set the FAQ screen to default to displaying all FAQs under the Informational subcategory of Misc., I could then have a FAQ on how to search for FAQs
Basically the blank screen keeps my non-technically inclined users from using the FAQ screen.
